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sessmurda's avatar
sessmurda
Newcomer
17 hours ago

Can't access purchased installed game due to EA play

Game is Mass Effect Legendary Edition. I have owned this game without using EA play for years, as of this morning it is claiming that I need EA play to access the game. The help box agent is not helpful in answering what is going wrong, he says he will answer my question, then types nothing for >10 minutes and I am dropped. Is EA now saying my former purchases are invalid and games need EA play even when purchased? This is obviously unacceptable business practice and will just lead to me boycotting EA outright rather than pay for a rental service. I need clarification on this issue please.

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    sessmurda​ 

    We cannot help with this directly here on EA Forums. We are going to need an EA Advisor to look into your account and check for an issue or conflict. Please make contact with an EA Help Advisor for assistance as follows.

    EA Help

    Thank you. EA_Barry.

  • Mine did the same, but now when I launched EA App, suddenly it's fine again.

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