Hello, I updated my payment method for my EA Play Pro membership, but EA tried to charge a removed or invalid card. This caused an error and I am being unfairly affected. This is not my fault. I kindly ask for my EA Play Pro membership to be reinstated at the previous price and for this issue to be reviewed by someone who can resolve it. Thank you.
Hello, I am experiencing an issue with my EA Play Pro membership. EA attempted to charge a removed or invalid card even though I had already updated my payment method. This error is not my fault, yet I am being affected unfairly. I kindly request that my membership be reinstated at the previous price and that this issue be reviewed by someone who can resolve it. Thank you.
Hi cankilic1,
If you open a case at help.ea.com, you should be able to get assistance with this.
Thank you for your reply. I have already opened a case at help.ea.com, but they directed me here to the forum. That’s why I’m posting this issue here, because I was told it could be reviewed by the community manager or relevant team.
Community ManagerMake sure you have a payment method saved to remain an active EA Play member. Find out more about what payment methods you can use to buy EA games and products.
hello. I have already checked this information and my EA Play payment details are correct. Moreover, I updated my card about 1 month before any billing occurred. The issue is not on my side; it originates from a mistake in the system
Funny how at EA, being a loyal customer doesn't earn you respect -- it just earns you problems.
I have been an EA Play Pro member for years and always kept my account and payment information updated. On July 31, 2025, I received an official email from EA confirming that my annual renewal would continue as before.
Despite following every step correctly, my membership was canceled due to a payment issue that was not my fault. Instead of honoring the renewal and the official confirmation I received, I am now being told that I must resubscribe at a price that is about 4.5 times higher than before.
This is unacceptable and completely unfair. I did everything right, yet I am the one being punished for a mistake caused by EA's system and processes. A company of EA's scale should not treat loyal players this way.
Because of this, I will not renew or resubscribe to EA Play Pro, and I will no longer purchase EA products. Players deserve fairness and respect --not to be charged multiple times more because of the company's own errors
* A long-time EA Play Pro member, now leaving for good.
I am also facing same problem and there is no support available at the moment..
I completely agree with you — we are both facing this issue not because of our actions, but because of EA’s flawed policy. It’s really disappointing to see loyal customers treated this way without proper support.
I received a refund but I can no longer benefit from the 999,99 TRY service that EA promised me. It's a joke :D
Hi ElliotLH, I already opened a case at help.ea.com, but my issue was not resolved there. That's exactly why I came here to post on the forum -- if the problem had been solved, I wouldn't need to write here.
