Update: This has now been resolved.
Hi everyone,
Thanks for reporting this. We have raised this issue with our team and it's currently under investigation.
Community ManagerHi ImTaiboo,
Have you linked your EA and Epic Games accounts yet? Linking your platform accounts to your EA Account
as you can see from the screenshots yes i did
Community ManagerDo you get any error messages when trying to launch your EA games through Epic Games?
I got ea play membership on epic games but ea app doesnt see it and i cant play any of the games i installed. Accounts are properly linked i can see it that its the right accounts on myaccount.ea so it isnt a problem with that i really need help because i cant play any of the games on ea play.
\nCM edit: edited title for clarity.
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Hi everyone,
\nThanks for reporting this. We have raised this issue with our team and it's currently under investigation.
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"183","postTime":"2025-02-19T05:42:08.772-08:00","lastPublishTime":"2025-02-22T05:59:10.773-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":372},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:ea-play-en/category:ea-forums-en/community:tghpe58374board:ea-play-general-discussion-en/message:11892344/message:11912328","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"238","rawBody":"\n\nUpdate: This has now been resolved.
\n
Hi everyone,
\nThanks for reporting this. We have raised this issue with our team and it's currently under investigation.
","kudosSumWeight":4,"repliesCount":1,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11912328_4"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:11896613":{"__typename":"ModerationData","id":"moderation_data:11896613","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:11894529":{"__typename":"ModerationData","id":"moderation_data:11894529","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4","height":500,"width":500,"mimeType":"image/png"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Community Manager","color":"004DEB","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}"},"rankStyle":"FILLED"},"ForumReplyMessage:message:11894529":{"__typename":"ForumReplyMessage","id":"message:11894529","revisionNum":1,"uid":11894529,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-general-discussion-en"},"conversation":{"__ref":"Conversation:conversation:11892344"},"subject":"Re: [FIXED - Feb 13.] EA app doesn't recognise Epic Games EA Play membership?!","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11894529"},"body":"Hi ImTaiboo,
\nHave you linked your EA and Epic Games accounts yet? Linking your platform accounts to your EA Account
","body@stringLength":"464","rawBody":"Hi
Have you linked your EA and Epic Games accounts yet? Linking your platform accounts to your EA Account
","author":{"__ref":"User:user:36"},"isEscalated":null,"postTime":"2025-02-13T06:48:05.584-08:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":1,"repliesCount":11,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11894529_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":250},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:11896613_1":{"__typename":"Revision","id":"revision:11896613_1","lastEditTime":"2025-02-14T01:58:11.357-08:00"},"QueryVariables:ReplyList:message:11896613:1":{"__typename":"QueryVariables","id":"ReplyList:message:11896613:1","value":{"id":"message:11896613","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1742916204000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1742916204000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1742916204000","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"The maximum file size is: {maxFileSize}.","errorTooMany":"Too many attachments. 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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"93","kudosSumWeight":1,"postTime":"2025-02-14T02:58:24.795-08:00","lastPublishTime":"2025-02-14T02:58:24.795-08:00","metrics":{"__typename":"MessageMetrics","views":217},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-play-en/category:ea-forums-en/community:tghpe58374board:ea-play-general-discussion-en/message:11892344/message:11896767","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDExODk3NDE0LDExODk3NDE0","node":{"__ref":"ForumReplyMessage:message:11897414"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"98","rawBody":"Do you get any error messages when trying to launch your EA games through Epic Games?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11896767_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:11897414":{"__typename":"ModerationData","id":"moderation_data:11897414","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11897414":{"__typename":"ForumReplyMessage","uid":11897414,"id":"message:11897414","revisionNum":1,"author":{"__ref":"User:user:5339447"},"readOnly":false,"repliesCount":8,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-general-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:11896767"},"conversation":{"__ref":"Conversation:conversation:11892344"},"subject":"Re: [FIXED - Feb 13.] EA app doesn't recognise Epic Games EA Play membership?!","moderationData":{"__ref":"ModerationData:moderation_data:11897414"},"body":"No its launching and working pretty fine just no ea play on ea app
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"74","kudosSumWeight":1,"postTime":"2025-02-14T06:52:07.703-08:00","lastPublishTime":"2025-02-14T06:52:07.703-08:00","metrics":{"__typename":"MessageMetrics","views":209},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-play-en/category:ea-forums-en/community:tghpe58374board:ea-play-general-discussion-en/message:11892344/message:11897414","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDExODk3NDY1LDExODk3NDY1","node":{"__ref":"ForumReplyMessage:message:11897465"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"79","rawBody":"No its launching and working pretty fine just no ea play on ea app
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"138","kudosSumWeight":1,"repliesCount":7,"postTime":"2025-02-14T07:06:40.893-08:00","lastPublishTime":"2025-02-14T07:06:40.893-08:00","metrics":{"__typename":"MessageMetrics","views":204},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-play-en/category:ea-forums-en/community:tghpe58374board:ea-play-general-discussion-en/message:11892344/message:11897465","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"143","rawBody":"Okay, so seems to be working as intended. You will be able to access EA Play games on the Platform where you've made the purchase.
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