Hi i have an Ea play subscription and when i look at the library on your website it says that one of the games that are included on playstation is battlefield hardline but when i go on the playstation store both on my ps5 and mobile app it says that i need to pay for it and only get 10 percent discount with ea play and not the entire game.
Community ManagerHey there, @TM-14adde.
I'm not seeing an EA Play subscription on the account you're posting with. Are you sure you're logging in to the right account?
Thats weird i just resubcribed today through the ps5 store so you should see it now.
Community ManagerI'm still not seeing it. It would be best to get an advisor to look into this. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!
Ok thx i will but all your services with ea play are working i have all the games and discounts its just that i cant find battlefield hardline in the ps store for free.
Community ManagerAre the other games working fine? Also, does the same thing happen if you go to the PlayStation store in a web browser and try to initiate the download there?
Yes the other games are working fine its just that one and i have tried accesing the ps store through my mobile app with the same results.
Community ManagerCan you try going through a web browser and not the mobile app? I just want to make sure that is tried first. It would be good to put your browser into desktop mode as well.
I have tried that aswell now through my computer and still it only gives me the option to download it with a 10 percent discount and not the entire game.
Community ManagerI think it would be good to get an advisor to look into this for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Hopefully, they can find out why this is happening.
Okay thx for the help!
