Re: Unlink xbox account from EA account, link to another account, and keep saves

Ok. I appreciate your reply. If I am to keep this account, the problem is, it doesn't actually have a username and password I can use to log into Origin or EA Desktop. The only way I have been able to log into it is through the EA Help page using my xbox account log in. Could you help me to work out how to log into this on PC?

Hey @Amyxxz the best thing to do is to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

Thanks, unfortunately I have raised 3 tickets so far, all of which have been marked as 'resolved' without someone actually helping me. I will raise another case here, and hopefully can get help.

Hey @Amyxxz it's best to only make a single case, if you open multiple cases then they will be closed off.

Darko 

Just clarifying, I only made 1 case, which was put to resolved multiple times. I raised it again to resume it. I definitely only had a single case number.

That's an odd one @Amyxxz, can you try a different browser to see if you have the same issue?

Darko 

I am trying Edge and Firefox, I am not sure what's supposed to come up, but there is no pop up chat window

Hey @Amyxxz I tested it there and was able to create a case and speak with our support in seconds.

Can you try disabling any browser extension or try on a different device to see if you have the same issu?

Darko

I was able to reset this myself. Thank you for your help Darko!!

Great to hear @Amyxxz.

Darko

Hi, can i someone help me why i can't see chat live? after made case.

Hey @SkillzisOne is it that the chat is not popping up for you or that you are not seeing the option to start one?

Darko