Community ManagerHey @javathehat for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat or phone adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Darko
Community ManagerHey @javathehat as we cannot help with account issues on AHQ all we can do is direct you to our live support team.
Darko
That would definitely be nice. EA support resorted to lying to me just to get me to go away. Surely there's got to be someone in all of electronic arts that can actually unlink accounts.
Community ManagerHey all, if your Gamertag is linked to an Xbox or EA account on which you are unable to verify that you are the account holder then our team will not be able to assist you in gaining access to or making any changes to that account.
We are not able to assist with any account related issues on AHQ.
Darko
Please read his post. This has nothing to do with not having access to an account. It is EA that has a ridiculous rule that in the lifetime of your EA account it can only be linked to one Xbox account. So even if you unlink your Xbox account, you cannot add a new one.
Here is an image for some proof. Apparently my EA account was linked to some old Xbox account back in 2007, so now I can never link my Xbox account with gamepass...
@javathehat The only positive is that you are able to link something and play... I have linked accounts (and I only have one xbox/microsoft and one EA account. However, whenever I try to install anything I get the "Install EA Desktop" prompt (even though it is installed) and whatever I click on ends with "failed". Brilliant.
@javathehat I found this https://answers.ea.com/t5/EA-Play-PC/I-can-t-install-EA-Play-games-in-xbox-game-pass/m-p/10181436#M1903 and the link there, that worked. But I really don't want to have UAC enabled ☹️
@javathehat Yup. Idk if it's ok to disable it after the game is installed or not though. Guess I'll try tomorrow or something 🙂
Can you please provide contact information for someone who is able to resolve issues like this?
@Sassy_Jacc wrote:Can you please provide contact information for someone who is able to resolve issues like this?
Unfortunately nobody in EA can help with this. They don't really care. Forum admins will send you to support and support will tell you that they can't fix it and that's the end of the road ☹️
@javathehat wrote:
@Sassy_Jacc wrote:Can you please provide contact information for someone who is able to resolve issues like this?
Unfortunately nobody in EA can help with this. They don't really care. Forum admins will send you to support and support will tell you that they can't fix it and that's the end of the road ☹️
I even sent a confirmation of ownership of my Gamertag from Microsoft support and they would not assist. There needs to be someone else we can contact.
@menarche You seemed to be having the same issue i did on your old post from a month ago. I don't know if this will help you but my xbox account was linked to my old ea account I no longer had access too. If you go to ea.help ( i was on the link accounts support page ) try and log in with your xbox account. It logged me into the ea account through the xbox account and I was able to go to top left to some setting manage my account and unlink my xbox account from there. I will probably never be back on this god forsaken website so if I can help you anymore hmu on xbox. 'Curcheese'
@Sassy_Jacc wrote:
@javathehat wrote:
@Sassy_Jacc wrote:Can you please provide contact information for someone who is able to resolve issues like this?
Unfortunately nobody in EA can help with this. They don't really care. Forum admins will send you to support and support will tell you that they can't fix it and that's the end of the road ☹️
I even sent a confirmation of ownership of my Gamertag from Microsoft support and they would not assist. There needs to be someone else we can contact.
It makes zero sense to me why you can't unlink a Gamertag that you can prove you own, it's not even EA's property, it's Microsoft's!!! It's a joke
I'm running in to this issue as well.... I was unaware that EA Play was a part of Gamepass for a while but once I found out I went to link my account only to discover that my account is already linked to an Xbox account I have never owned....
