Haven't been able to access since 11/3

I was given playtest dates 11/3 - 11/18 ; downloaded on 11/3. After downloading, I open the game to play and it crashed about 2 times, which is expected.

However, I haven't been able to access it since! It keeps saying it's unavailable?! I have tried 2x a day, everyday since 11/5 and I'm seeing others are having the same issue. How are we supposed to playtest if we can't access? How should I complete the survey when I've barely had the chance to play? Is there a reason it was taken offline and we weren't told?