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RandomBinary0's avatar
2 years ago
Solved

FC 24 on my PC randomly crashes during gameplay

Hi EA.

I think since the latest update FC 24 (which I bought in the EA app) randomly switches back to the desktop during gameplay, causing it to pause the game, then crash and completely freeze my PC. I can't even do ctrl-alt-delete when this happens, so I have to turn my PC off at the mains. Luckily when I turn it back on it starts up as if nothing has happened, but this is really not good even so.

It doesn't happen in other games including BF 2042 for example.

Specs.:

Intel Core i9 10920X CPU

64GB RAM

Nvidia GeForce RTX 2070 Super GPU with 8GB VRAM

2TB SSD

4TB HDD

Windows 11 Home

Cheers.

  • @RandomBinary0 

    Download and install all available Windows Updates

    Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

    Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

    Check your machine meets the below requirements: 

    OS: Windows 10 - 64-Bit
    Processor(AMD): AMD Ryzen 5 1600 @ 3.2 GHZ
    Processor(Intel): Intel Core i5-6600K @ 3.50GHz
    Memory: 8 GB
    Graphics Card(AMD): AMD Radeon RX 570 4GB
    Graphics Card(Nvidia): NVIDIA GeForce GTX 1050 Ti 4GB
    Direct X: 12 Compatible video card or equivalent (feature level 12_0)
    Online Connection Requirements: 512kbps minimum internet speed. Internet Connection required to install and play.
    Hard Drive Space: 100 GB


    Thanks.

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @RandomBinary0 

    Download and install all available Windows Updates

    Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

    Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

    Check your machine meets the below requirements: 

    OS: Windows 10 - 64-Bit
    Processor(AMD): AMD Ryzen 5 1600 @ 3.2 GHZ
    Processor(Intel): Intel Core i5-6600K @ 3.50GHz
    Memory: 8 GB
    Graphics Card(AMD): AMD Radeon RX 570 4GB
    Graphics Card(Nvidia): NVIDIA GeForce GTX 1050 Ti 4GB
    Direct X: 12 Compatible video card or equivalent (feature level 12_0)
    Online Connection Requirements: 512kbps minimum internet speed. Internet Connection required to install and play.
    Hard Drive Space: 100 GB


    Thanks.

  • @EA_Barry

    I used SFC and it found errors which were all repaired. I don't know how that happened, but FC 24 seems to work fine now. I played a whole game and was able to save my progress.

    It also seems to have fixed a slight problem I had with BF 2042. The first time I tried to run it, it'd get stuck on the loading screen, but the second time it'd always run fine. Now though it just runs first time.

    Thanks very much for the help. 🙂

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