Forum Discussion

Nickky7's avatar
Nickky7
Newcomer
14 hours ago

Missing 4600 FC Points - Steam Ultimate Edition - Case #241880449

 

Hello,

 

I am reporting a serious issue regarding my FC 26 Ultimate Edition purchase on Steam. I have not received my 4600 FC Points.

I have already contacted Steam Support (Ticket HT-4PCT-96TP-RV6R), and they officially confirmed that the purchase was successful and that the delivery of in-game content is EA's responsibility.

However, EA Chat Support (Case #241880449 and #241855042) claims they only see the Standard Edition on their end and refuse to manually grant the points, even though I provided full-screen proof of the Ultimate Edition purchase.

This is a clear synchronization error between Steam and EA. I am looking for a Community Manager to help me fix this entitlement issue manually.

EA ID: Nickky7

Steam ID: nikalaperadze3

[CM - Edit to remove screenshots with additional account details]

missing content
pc
steam

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Hey Nickky7​,

    Just as a heads up, I've edited your post to remove the screenshots and avoid sharing the additional details here on our public forums. I'm afraid we cannot make any changes to accounts via the forums, including verifying purchases or adding missing content.

    In this case you'd need to continue working with support if the issue was not resolved. Please feel free to resume a case here or create a new case to speak with another advisor.

Featured Places

Node avatar for FC 24 Technical Issues & Bugs

FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.Latest Activity: 13 hours ago
20,871 Posts

Recent Discussions