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thefobhokage's avatar
thefobhokage
Newcomer
1 day ago

Mobile verification code's not sending to my number...

Hey, 

Well my account got hacked; I'm trying to log back in using the 2FA that's linked to my phone number and conveniently enough it is not sending the code back to my number. Would be nice if EA could fix this issue.

Would also like to get an update sent to: mailto:[edit: email address removed] since the hacker's gone and changed the email to my EA account. Thanks. 

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    16 hours ago

    thefobhokage​ 

    We cannot help with this directly here on EA Forums as your identity needs to be verified before any account changes can be made. Please make contact with an EA Help Advisor for assistance.

    EA Help

    Thank you.

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