Why does my FC24 keep disconnecting even though i have stable internet

Hi there, @PriceyWwfcXI 

Thanks for reaching out about this. I'll try to help with your connection issues. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

It was ever since that one guy disconnected me mid game. 

@PriceyWwfcXI 

We're not aware of any way for someone to force you to disconnect. From what I can see, you've got packet loss causing this. Have you tried all the troubleshooting steps here?

So you’re saying the 0.06% packet loss I’m getting is now making the game unplayable when I have 500+ download wired connection and the game has been fine for the last 10 months?? And all other games are fine?

@PriceyWwfcXI 

Yes. I am. Your speed and stability are 2 different things. It doesn't matter how fast your connection is if it's unstable. If this all of a sudden started happening, power cycling might take care of it. Try doing that now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

Hi there, I have tried this now multiple times and the disconnections are still happening. What do I do next?

@PriceyWwfcXI 

You should try the connection troubleshooting steps here. If they don't help, contact your ISP to see if they are noticing any issues.

Hi there, still happening. I’ve attached a few screenshots from the last couple days and the message I got from the guy who disconnected me. Not sure if it’s anything you can look into but all feels weird to me. I’ve highlighted the game in which if all first happened and still happening nearly a week later. Getting very concerned this will continue into FC25 and making me not want to even load the game anymore as it is unplayable.

@PriceyWwfcXI 

What mode is this happening in?

I have only been on ultimate team and it happens there. Sometimes I can play for 30 mins or so and others it’s disconnects after 2 minutes.