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sand01993's avatar
2 years ago

Will not connect to ea Severs on my ps5 however it connects fine on ps4

My PlayStation 5 has two versions of FC24 ps4/ps5 I want to ply ultimate team on the ps5 however it keeps saying “you have lost your connection check your home network to EA servers” my internet is fine all my other games work online. The ps4 version works online and connects to EA servers please can someone resolve this 

15 Replies

  • I was fighting with connection issues for several days - tried all sorts of changes to my network with no luck. In my case I was able to play FC24 fine on my PS4 (different device) however my PS5 would loose connection mid-match, every match.

    Clearing my PS5 cache seems to have resolved the issue for me. Seems something FC24 had cached was causing network issues.

    YouTube video here explains the process to boot into safe mode and clear the cache.

    https://www.youtube.com/watch?v=zuCKSO9lp5I

  • When loading up Fc24 on my ps5 it says it can not connect to the server however I then switch to the ps4 version and it works straight away on the same console internet is perfect no issues why can’t I play UT on ps5 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @sand01993 

    Please try the following steps to help clear up this error:

    If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further. 

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