Cannot open store

Hi there, @ZetsumaTM 

What is happening when you try to access the store?

I attached screen captures of it!

Thanks

@ZetsumaTM 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

I tried, but no change. I think it may be related to that evo card I have stuck in my unassigned - that’s when the problem started.

Any help would be awesome! Im trying to buy some

packs to get kdb!

Thanks

@ZetsumaTM 

An advisor will need to investigate the stuck item. To get in touch with one, please open a case here. Thank you.

I have tried many times with the help and it really just goes around in circles - the conclusion that I’m getting is that no one can do anything.

I’ve additionally posted on the evo forums, but until you’ve responded I wasn’t even sure the forums were being monitored - which is to say I really appreciate you trying to help.

Just bummed out because I have saved so many packs to get my 87 kdb (w/1400 games) upgraded with the fb version and can’t open any packs.

The stuck evo is also one of my favorites (86 Alvarez, who is way better than the 87) which I run in my full city team which isn’t particularly meta, but gets me to d2.

It’s very frustrating 🙁

It’s been weeks and I’m just trying to enjoy the game…

@ZetsumaTM 

Does the store work from the companion app?

Seemingly yes, but looks like I would have to quick sell the evo card I’m trying to recover. Missed my window for packs anyway 🙁

Honestly, I would just love to hear that the team is actually working on fixing the bug that is preventing me from sending my evo to the club so that I can have the card I want, and open packs.

It’s really hard as a player base to be screaming into the void feeling like we aren’t heard, especially when we don’t have access to things we specifically paid to use.

I reached out to support again, and all they do is send me instructions on how to use the quick sell recovery feature over and over again.

But hey, even with the squad missing some

key cards I managed to get to D1.

If there is anything you can do to escalate this issue and provide feedback, that would be awesome. There are a bunch of threads in the evo section that need a little tlc.

Thanks 🙏🏽

@ZetsumaTM 

Did you try to evolve another card of the same player?

Hey! Correct, I cannot evolve the base gold anymore (even when the evo was quicksold). See the detailed story below:

I cannot send my evo 86 alvarez back to my club after quick selling

Additional context:

I quick sold this card so that I could try a different evolution chain. I ended up not being able to complete the new evo, so quick sold that card in order to bring back the 86. I could not send it to the club. Afterwards, I realized I didn't claim a part of the evo chain for the new evo, so claimed it thinking that was the problem (that card was already quick sold). That didn't help. I waited for the new evo to not be recoverable to see if that was the issue, but there was no change.

Additionally, I tried to evo the base gold alvarez in a separate evo (pick it up / champs), but it gives the "An unexpected error has occurred. Please try again" error, which is the same as when you already have an evolved version of a card.

I suspect that the evolution that I claimed when the new evo was already quick sold is being seen as a card in my club, despite the fact that I cannot see that card. I think that that card needs to be purged somehow?