Re: Can’t play ultimate team

Hi

i did all this

i can connect to ea servers

i just can’t play ultimate

I have nat type 2

and Google dns

i have attach a file from connection quality report

@11977777777 

Thanks, please also attach a screenshot of the Match Results section of this connection report as well for me. 

what do u mean ?

look at the file I have attached now

i get this error

Yeah I get the same thing, everything takes to long to load and also when in games it kicks me out of ultimate team, it has been happening since Thursday 

I also have a good connection result, I have my PlayStation connected through Ethernet everything else works fine and have good speed except ultimate team

@Krispy5015 & @11977777777 

On the Connection Quality Report, there is a section that shows your detailed connection information for each match you've recently played. Please also attach a screenshot of those results to your post so we can take a look. Thanks! 

Hi again

it is not a connection or internet problem

i have tried to log on from another ps

in another location with different isp

and i got the same error

so pls check

Cause it’s something with my account or team

if you can’t solve this error pls reply and I will open another case to get my money back

best regards

shabi

Hi

its not a connection issue 

as I mentioned few minutes ago

but I have attached my connection history 

@11977777777 

Thanks, I'm seeing your ping times and jitter are a bit high, which would cause connection issues. To help your ping time and jitter, you'll need to reach out to your internet provider and have them take a look with you to see what's causing this. 

Here is my results 

Look man

i told u that it’s not a connection issue !!!!!

I can play seasons 

but can’t play ultimate 

I have tried to log on from another ps

With another isp provider and got the same error

so just admit that u can’t solve this

And don’t send me to check my internet 

My internet is good for other games!!!!

Look and the error I have uploaded now again

If u can’t fix it just tell me 

thank u

They will tell u that the problem is with your internet

they don’t even try to check

I'm having the same issues. Today I managed to do 3 full games but then I lost the connection while addinga contract on a player or claiming the rewards of an objective. And I have a good connection.

My internet connection is great and the PSN seems to be running smoothly, the problem lies within the ultimate team, screens take too long to upload, won’t let you in the ultimate team, when you’re finally in there it’s slow and keeps hitting you with “unable to connect to ultimate team at the moment”, when you finally manage to get a rivals/squad battles or champions game going it kicks you out half way through the game making you lose your lead, player contracts, rewards, time. This problem has been going on since Thursday and it’s annoying how EA has no way of contacting them, like they just cleaned their hands from all responsibility 

Exactly like my problem

and EA support is a joke