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Eray190353's avatar
Eray190353
Seasoned Newcomer
3 days ago

crashing

Hi, I’m having a serious issue with FC 25 on Xbox Series S. The game crashes to the dashboard during Ultimate Team online matches only—no error message, just a flicker or freeze like in the screenshot, and then it closes. It doesn’t happen in offline modes or other games. I tried everything: reinstalling the game, factory resetting the console, clearing local saves, turning off cloud sync, trying a different account, and more. The only thing that temporarily stops the crashes is clearing the local saved data and not allowing the cloud to resync it. But once I allow EA cloud data to load, the crashing starts again. That makes me think it’s a corrupted save file linked to my EA account. I’ve seen many users on Reddit with the same problem. Is there any way EA can reset my online save data for FUT? And is this a known issue with FC 25 on Series S?

2 Replies

  • Eray190353's avatar
    Eray190353
    Seasoned Newcomer
    3 days ago

    Yes, I tried. But many users are experiencing this issue. It's a major problem that there's still no solution. What happens if we take the risk and buy FC26 and this issue occurs again? I don't think it's my fault because it only happens in this game, and many users are experiencing it.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 days ago

    That looks to be more a console issue rather than game Eray190353​.

    Have you tried a different HDMI cable to see if it helps?

    Darko

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