Re: Persistent EA server connection issues

Hello, 

Please find the screenshot as below.

@TecoBey 

Thank you. That's not bad, but it will experience issues. Can you switch to a wired connection or is your router too far away? I realized you tried a wire, but when switching, you need to make sure a full power cycle of your network equipment and console/PC needs to be done.

Hey, as you mentioned that I already tried wire but it didn't work out. 

How can we get rid of this problem?

@TecoBey 

If you are still having the same issue when using a wire and have fully power cycled your network equipment and system, please contact your ISP to see if they are noticing any issues. You also should go through the connection troubleshooting here.

I have no problem with the ISP. We already made all the checks. It seems that the issue is coming from the EA servers.

@TecoBey 

We'll continue to monitor our servers for any issues. Thank you for the report.

Hello,

I am persistently getting the same issues. 

Can you please help me understand what is going on?

@TecoBey 

Can you run the Connection Quality Report again? As before, if you are on a wireless connection, disconnects and lag are going to happen.

This is not about disconnection or lags. 

I am consistently getting kicked out of EA servers. 

Could you please check if there is any issue with my licenses ? Maybe the country where I live has some certain protocols that I do not obey in a compliant way.

@TecoBey 

An issue with your licenses would not cause this. Please run the test again and get me the screenshots I mention in my instructions. Thank you.

Please find the test results as you required.

@TecoBey 

Thank you. Again, there is an excellent chance this is happening due to being on a wireless connection. How far from the router are you? With having 27% packet loss, I'm assuming you're on another floor or in a room that is pretty far from the router.

I’ve been having connection issues for a few weeks. My match history shows disconnects happening with much less than 27% packet loss. This stuff didn’t happen with FC24. How is this still being explained as a user problem? 

Hello, @e49fce8ff360e02b 

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Make sure you have played several matches over a wired connection before running this test. Thank you.