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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
8 months ago

Re: Too many computers have accessed this account’s version of [game name] recently.

@PanaD4King Hi there,

The information you've received from the support team is correct. If you receive this error message, you will need to wait a couple of hours and then try again.

If your account is not being accessed by you on another device, I suggest that you update your account security details. Someone might be accessing it from a different place, which would be the main reason for this message to appear.

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  • PanaD4King's avatar
    PanaD4King
    Rising Novice
    8 months ago
    it's not possible, no one has access to my account, I changed my password, I added the two-factor authenticator, and there were no different IPs except mine. In fact, last night I returned, and this morning the error appeared again, despite having changed my password 5 times.
  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 months ago
    @PanaD4King Do you use a VPN by any chance? If you do, that could also count as the account being accessed from a different location, which could trigger this error.
  • PanaD4King's avatar
    PanaD4King
    Rising Novice
    8 months ago
     
    I don't use VPN, I don't have a second PC, I only have my home PC, I've been using this account since 2016, never stolen, never shared data with anyone. I don't use any kind of program
  • wqs8's avatar
    wqs8
    8 months ago

    You don't deserve a Community Manager stats by teaching us like your daughter who play computer for the first time.

    I just purchased EA Play to test EA FC 25 and get this * error. Same error and suddenly ask me to login to register like the image attachment.

    Now the EA engineering doesn't even help community to solve the issue and need to wait 24 hours. If so why EA needs community managers here ?

  • RaftixFC's avatar
    RaftixFC
    6 months ago

    I still have same problem in november,i waited 24 hours still same issue!!

  • goloxad's avatar
    goloxad
    Rising Newcomer
    5 months ago

    I just bought the game but it says too many computers have accessed this accounts fc 25

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago
    @goloxad
    If you get a message that says: Too many computers have accessed this account’s version of [game name] recently. Please try again later.

    This is because you can only install your game on up to five computers per 24-hour period, as mentioned in our Terms of Service.

    Here are some things that can count as a new computer:

    using a different computer
    changing the hardware in your current computer
    using a virtual machine
    using a cloud gaming service.
    It can take up to 24 hours for you to be able to relaunch the game.

  • davidsherpa1999's avatar
    davidsherpa1999
    Newcomer
    2 months ago

    I've got the same problem been a day since I bought fifa25 I'm the only trusted device logged in, I don't use any VPN . I have deleted FIFA and reinstalled it same problem.

  • raxienwashere's avatar
    raxienwashere
    Newcomer
    31 days ago

    i bought it like 6 hours ago and i want to open it but i couldnt i have same error but i dont have any other pc or sum. i even deleted all trusted devices please can you  help me

     

  • allforyou_me's avatar
    allforyou_me
    Newcomer
    30 days ago

    I got the same error even though I only have 2 trusted devices which are my web browser and my pc

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