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BlastMercury's avatar
BlastMercury
Rising Newcomer
6 hours ago
Solved

False Permanent Ban + Missing Penalty Record & Failed Steam Unlink Request

I’m posting to formally complain about the unfair permanent ban on my EA FC account. EA falsely accused me of coin distribution and permanently locked my online access without any prior warning. All...
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  • EA_Mako's avatar
    EA_Mako
    6 hours ago

    Hey BlastMercury​,

    I'm afraid we cannot make any changes to your account or any penalties via the forums. Any bans would need to be addressed with these steps to have the Terms of Service team look into a situation further. The steps also cover appealing even if the ban does not appear in your Penalty History.

    I do see you've mentioned already appealing multiple times, but if you'd like that looked into again you'd need to submit another appeal. A different member of the ToS team reviews each appeal unless it's reached a point where they've let you know it won't be reviewed further.

    Otherwise, while they may use templates to provide consistent information to those in similar situations, these are reviewed manually by a different member of the ToS team with each appeal. Resuming a case from your case history page or reaching out through the link above will be the only way to have this reviewed further, thanks!

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
6 hours ago

Hey BlastMercury​,

I'm afraid we cannot make any changes to your account or any penalties via the forums. Any bans would need to be addressed with these steps to have the Terms of Service team look into a situation further. The steps also cover appealing even if the ban does not appear in your Penalty History.

I do see you've mentioned already appealing multiple times, but if you'd like that looked into again you'd need to submit another appeal. A different member of the ToS team reviews each appeal unless it's reached a point where they've let you know it won't be reviewed further.

Otherwise, while they may use templates to provide consistent information to those in similar situations, these are reviewed manually by a different member of the ToS team with each appeal. Resuming a case from your case history page or reaching out through the link above will be the only way to have this reviewed further, thanks!

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