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AZOR7ON's avatar
AZOR7ON
Seasoned Newcomer
1 day ago

BAN APPEAL NOT WORKING

Hello, a few months ago i was hacked and lost access to my EA account. I just recovered the account like a week ago thanks to the incredible support of EA.

When i entered the account i saw that the hacker bought EA FC 25 and got me banned for coin trading. I bought EA FC 26 and now i can't play online because the hacker got my account banned from online stuff.

I appeal lots and lots of times to the EA supporting team, but, as i said earlier, thanks to the incredible support of EA, i got rejected again and again, even though i did nothing. The hacker stole my account and got me banned for coin trading, I don't even know what that is, I didnt play ea fc before buying the new one.

This is my last hope.
Please remove my ban.

2 Replies

  • AZOR7ON's avatar
    AZOR7ON
    Seasoned Newcomer
    19 hours ago

    Thanks man, I will continue with my appeals to EA and hope someday they actually take time to read that. EA is a big mess :(

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    21 hours ago

    Hey AZOR7ON​​, 

    Sorry to hear that someone else got into your account, but it's great you've already contacted support and recovered it! If you haven't already, please be sure to go through as many of these security steps as possible to secure your account.

    This page details FC rules on coin trading and more that can lead to account actions when violated. Feel free to familiarize yourself with them to prevent future run-ins.

    Regarding the ban, I'm afraid we're unable to handle account-related requests like that here on the forums. Appealing, as you have, is the only way to proceed. I know this isn't the response you were hoping for, but please feel free to continue appealing and providing any evidence you can to support your innocence. As long as the emails you've received from our ToS team do not say that they consider the case to be closed, you can continue to appeal. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays. We appreciate your patience while they're taking a look!  

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