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peterpan279's avatar
peterpan279
Seasoned Newcomer
5 days ago

Can’t recover my EA Account, it’s been a week!!!

I’m currently on my older EA account but basically what has happened is, my email for my primary ea account was deleted by gmail because I wasn’t using it. last week I decided to get back into fifa with EAFC 26 and bought the ultimate edition because it was on sale. When I opened the game up it said it sent a code to my email so I can login, but I can’t access the email, so I reached out to ea help. Over the past week I think I’ve started 8 chats with 8 different advisors who have all told me they can’t recover my account, I have my psn that is linked to my ea account as well as my Xbox account and my PlayStation transaction history. It seems that I’m just not getting past verification but I have no clue why. The last advisor, after begging him to escalate led me here so this is my last resort, after this I am going to refund EAFC and just not play anymore ig.

2 Replies

  • peterpan279's avatar
    peterpan279
    Seasoned Newcomer
    21 hours ago

    Account security is really important to PlayStation, XBOX and Epic Games but they changed my email in ten minutes. I don’t understand why they don’t even ask me questions before I’m flagged, especially when I have my linked accounts plus purchase history but that’s still not enough? Why is it impossible to just change my email?

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    5 days ago

    peterpan279​ 

    Account security is important to us.

    When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.

    If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any help.ea.com page to start a new case.

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