Forum Discussion

Seasoned Newcomer

1 month ago

Solved

Connecting to ut is not possible at the moment error

I was playing a gauntlet game yesterday and my ps5 crashed. Ever since i have gotten the erro when trying to log into ut. I try on the companion app and it says signed i to another device. I tried on ps4 and it said in a game on a newer generation so unable to access ut. It seems like it a ghost session from yesterday. Any work around?

connectivity

playstation

EA_Aljo
1 month ago
Hi there. Thanks for reaching out. Try using the web/companion app to delete your squads. Not the players, just the squads. Then, create an empty squad and try loading in to UT again. Let me know if this helps or not. Thanks!

14 Replies

mjrmokum
Legend
1 month ago
Hi I have a question how do you delete a squad?
kidvb
Seasoned Newcomer
1 month ago
I had to change the password to my ea account then delete every squad for it to let me in
kidvb
Seasoned Newcomer
1 month ago
I cant get on to webapp or companion says i am logged into another device but i am not
EA_Aljo
Community Manager
1 month ago
Hi there. Thanks for reaching out. Try using the web/companion app to delete your squads. Not the players, just the squads. Then, create an empty squad and try loading in to UT again. Let me know if this helps or not. Thanks!