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shxrlzm's avatar
shxrlzm
Newcomer
1 day ago

DNF penalties, YT rewards not received, and repeated disconnects

I have few ongoing issues: After linking my YT acc and completing the required eCL Final watch objective (more than the required duration), no any rewards received as of today. For 6 consecutive d...
connectivity
freezing
missing content
pc
progress issue
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 day ago

Hey there. Thanks for reaching out. Sorry to hear about your connection issues. Have you tried the connection troubleshooting steps here? In many cases, a thorough power cycle of your equipment can help. that can be done with these instructions:

  1. Unplug your modem/router for 2 minutes
  2. Hard restart your console by holding down the power button until it turns off
  3. Power it all up and try playing again


If none of these help, please run the Connection Quality Report and get me a screenshot of the overall score.

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