EAFC 26 TOTY EDITION didnt get add ons

Hi! I have purchased eafc 26 toty edition 3 days ago.. The problem is, when i open the game i cant see the add ons... Such as fifa points, toty packs, etc... Nothing. It seems like that i purchased the basic edition. I have double checked it, i have activated the add on. I've reached out the support live chat, but didnt get any useful answers.. Any Suggestions? Thanks in advance :D