Error de conexion - conexion issues
Hi, I play on PS5. From the moment I launch the application, loading screens take over a minute to load. The specific issue is that when I try to enter Pro Clubs, it spends another minute loading bef...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHello! Thanks for reaching out. have you tried the steps in this article for connection troubleshooting? Also, if you're using a wireless connection, try switching to a wire. Let me know what happens. Good luck!
I haven't been able to fix the problem. It’s not a network issue, as everything else works fine; the only time it fails is when I try to play Pro Clubs, that’s when I get a connection error. I’ve already tried all the basics: I’m on a wired connection, I’ve restarted, cleared the cache, and deleted the app. I even contacted EA Support, but they didn't offer a solution. It’s becoming incredibly frustrating, I haven't been able to play for over a month.
no he he podido solucionar el problema, no son problemas de red porque todo funciona bien lo unico que me falla es al momento de querer jugar clubes pro, que es donde me dice error de conexion, ya probe con todo lo basico, yo estoy por cable, ya reinicie, ya borre el cache, ya borre la app, me comunique con soporte de ea y no me brindo ninguna solucion, ya es desesperante mas de un mes sin poder jugar.
- EA_Aljo
Thanks for trying those steps. As a test, can you try switching your connection to use a mobile hotspot? I just want to see if you can connect on a totally different connection.
The problem has gotten worse; now the application launches, but as soon as the "Start" button appears, it freezes and the screen turns white with an error code in the top-left corner—and that’s as far as it goes. The game won't start or progress. The situation with this game just keeps getting worse; it’s been over a month and no one has offered a solution—not technical support, no one. I have a wired connection, my internet is fine, and the servers are fine, yet the game fails.
el problema empeoro ahora la aplicacion inicia pero al momento que sale el boton "iniciar" se queda congelado y se pone la pantalla blanca con un codigo de error en la esquina superior izquierda y hasta ahi llega, el juego no arranca ni avanza, la problematica solo empeora con este juego mas de un mes y nadie me da una solucion, ni servicio tecnico ni nadie, tengo conexion por cable, el internet esta bien, los servidores esta bien, pero el juego falla.
- EA_Aljo
Can you get me a screenshot of the error code you're seeing?
I'm going to try connecting from a different network, only now the game application won't start, it won't open, it won't work.
Voy a probar conectandome desde una red distinta, solo que ahora la aplicacion del juego no arranca, no abre, no funciona.
It improves when using a hotspot. How can I fix this? My Wi-Fi—which is connected via cable—works perfectly otherwise, but it only fails when I try to play FC26; I feel like the problem lies with the Wi-Fi network.
con el hotspot mejora, como puedo solucionarlo si mi red wifi que ya esta por cable y funciona perfectamente, solo me falla al momento de querer jugar fc26, siento que el problema es con la red wifi
- EA_Aljo
Hello. Sorry for the late response. WiFi is wireless. You cannot have a connected wireless connection. Does your PS have an ethernet cable directly plugged into it?
Since a mobile hotspot works better, this issue is either with your home network equipment or ISP. Please contact their support to have them check for any issues. Thank you.
Featured Places
