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lp_soldier6's avatar
lp_soldier6
Rising Rookie
12 days ago
Solved

FC 26: Routing through USA causes 1000 ms ping spikes

Hello EA team, I am experiencing severe latency and lag issues in EA Sports FC 26 caused by incorrect network routing on your side. My internet provider is Deutsche Telekom (Germany). As the attach...
connectivity
lag
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  • EA_Garrus's avatar
    EA_Garrus
    7 days ago

    Hello everyone!
    Thank you for your reports.
    To help us gather information about this, could you please let us know:

    - Your Country:
    - Your internet service provider (ISP):
    - Your Platform (Console/PC):
    - GameMode where this happens:
    - Date and time (including timezone) of the last time you had the issue:
    - Make sure to try our Connection Quality Report and provide a screenshot of the results if possible!

    ⚠️ NOTE: Message flagged as solution for visibility. We DO NOT consider this fixed.

him7403's avatar
him7403
Seasoned Newcomer
6 days ago

First of all, trace routing to an ip address is not a company can fix. It's how your isp routes you and what is easo.ea.com? Your game doesn't get created on easo.ea.com you are just pinging to an ip address.

Secondly, if you want EA to help then at least provide what they asked. Perhaps that's why EA hasn't responded yet. Can you provide the information to see if they respond?

  • - Your gamer tag:
    - Your Country:
    - Your internet service provider (ISP):
    - Your Platform (Console/PC):
    - GameMode where this happens:
    - Date and time (including timezone) of the last time you had the issue:
    - Make sure to try our Connection Quality Report and provide a screenshot of the results if possible!
sirC_21's avatar
sirC_21
Rising Rookie
5 days ago

I did responded to what as been asked...

but since you are talking about the easo.ea.com address, I can show you the servers I get connected when playing rivals (today).

These are the servers I connected to 

EU :
  TCP    xxx.xxx.xxx.xxx:52211     2.17.154.197:443       ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:52231     162.247.243.29:443     ESTABLISHED     17488
  TCP    xxx.xxx.xxx.xxx:53687     2.17.154.197:443       ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:60899     2.17.154.197:443       ESTABLISHED     17488

USA: 
  TCP    xxx.xxx.xxx.xxx:49692     4.207.247.139:443      ESTABLISHED     4312
  TCP    xxx.xxx.xxx.xxx:52180     35.190.80.1:443        ESTABLISHED     10012
  TCP    xxx.xxx.xxx.xxx:52217     23.223.102.215:443     ESTABLISHED     18308
  TCP    xxx.xxx.xxx.xxx:52218     54.75.216.66:443       ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:52222     185.76.11.111:443      ESTABLISHED     3868
  TCP    xxx.xxx.xxx.xxx:52224     79.127.216.203:443     ESTABLISHED     3868
  TCP    xxx.xxx.xxx.xxx:52225     212.102.56.178:443     ESTABLISHED     3868
  TCP    xxx.xxx.xxx.xxx:52226     79.127.211.89:443      ESTABLISHED     3868
  TCP    xxx.xxx.xxx.xxx:52228     37.19.194.80:443       ESTABLISHED     3868
  TCP    xxx.xxx.xxx.xxx:52230     2.16.88.6:443          ESTABLISHED     17488
  TCP    xxx.xxx.xxx.xxx:52233     34.128.128.0:443       ESTABLISHED     17488
  TCP    xxx.xxx.xxx.xxx:52236     35.214.117.27:443      ESTABLISHED     12132
  TCP    xxx.xxx.xxx.xxx:53536     155.133.246.36:27018   ESTABLISHED     2180
  TCP    xxx.xxx.xxx.xxx:53554     2.16.225.53:443        ESTABLISHED     15844
  TCP    xxx.xxx.xxx.xxx:53559     23.223.83.229:443      ESTABLISHED     15844
  TCP    xxx.xxx.xxx.xxx:53560     199.232.215.52:443     ESTABLISHED     15844
  TCP    xxx.xxx.xxx.xxx:53561     2.16.88.27:443         ESTABLISHED     15844
  TCP    xxx.xxx.xxx.xxx:53581     23.223.102.215:443     ESTABLISHED     15892
  TCP    xxx.xxx.xxx.xxx:53617     34.233.37.155:443      ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:53620     34.128.128.0:443       ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:53623     54.88.233.206:9000     ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:53630     2.16.88.6:443          ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:53641     162.159.130.233:443    ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:53642     54.158.196.11:443      ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:53644     52.5.25.187:443        ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:53646     23.223.102.215:443     ESTABLISHED     15892
  TCP    xxx.xxx.xxx.xxx:53654     54.210.180.10:443      ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:53662     13.248.213.89:443      ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:53675     54.162.69.114:443      ESTABLISHED     17488
  TCP    xxx.xxx.xxx.xxx:53678     35.170.193.73:8095     ESTABLISHED     17488
  TCP    xxx.xxx.xxx.xxx:53686     34.128.128.0:443       ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:53688     23.223.102.215:443     ESTABLISHED     16540
  TCP    xxx.xxx.xxx.xxx:53698     35.170.193.73:8095     ESTABLISHED     17488
  TCP    xxx.xxx.xxx.xxx:53709     54.217.60.188:443      ESTABLISHED     7728
  TCP    xxx.xxx.xxx.xxx:53736     199.232.215.52:443     ESTABLISHED     15844
  TCP    xxx.xxx.xxx.xxx:56915     18.97.199.25:15027     ESTABLISHED     12132
  TCP    xxx.xxx.xxx.xxx:56922     54.225.98.71:443       ESTABLISHED     12132
  TCP    xxx.xxx.xxx.xxx:56925     54.197.155.195:443     ESTABLISHED     12132
  TCP    xxx.xxx.xxx.xxx:56938     35.214.30.4:443        ESTABLISHED     12132
  TCP    xxx.xxx.xxx.xxx:56944     54.210.180.10:443      ESTABLISHED     12132
  TCP    xxx.xxx.xxx.xxx:56945     52.70.199.59:8095      ESTABLISHED     12132
  TCP    xxx.xxx.xxx.xxx:56946     2.23.212.249:443       ESTABLISHED     12132
  TCP    xxx.xxx.xxx.xxx:56955     96.16.86.5:443         ESTABLISHED     12132
  TCP    xxx.xxx.xxx.xxx:56972     35.214.117.27:443      ESTABLISHED     12132
  TCP    xxx.xxx.xxx.xxx:56980     23.223.102.215:443     ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:60890     52.45.34.63:443        ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:60892     35.214.117.27:443      ESTABLISHED     12132
  TCP    xxx.xxx.xxx.xxx:60894     54.170.119.202:443     ESTABLISHED     16908
  TCP    xxx.xxx.xxx.xxx:60895     23.223.102.215:443     ESTABLISHED     18308
  TCP    xxx.xxx.xxx.xxx:60896     199.232.215.52:443     ESTABLISHED     15844

Now get them and do a tracert on your PC and you will see what I'm talking about.

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