Today • 3:19 AM
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Ashutosh joined • 3:19 AM
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hi.
,I purchased FC 26 from Epic Games, but on my PC, it gets stuck on the FC 25 screen during the boot process and then crashes. Is there a solution to fix this? Or should I return it? I await your reply, thank you.
Read • 3:19 AM
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Hi there, thanks for contacting EA Help. I hope you are doing well.
How may I assist you?
Ashutosh • 3:19 AM
Hi there, thanks for contacting EA Help. I hope you are doing well.
How may I assist you?
I purchased FC 26 from Epic Games, but on my PC, it gets stuck on the FC 25 screen during the boot process and then crashes. Is there a solution to fix this? Or should I return it? I await your reply, thank you.
Read • 3:20 AM
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I'll surely see what's the best we can do and will try my best to help you with the same. May I know the email which is linked to your EA account?
Ashutosh • 3:20 AM
[edit: email address removed]
Read • 3:21 AM
Thank you
I completely understand how frustrating this must be—especially after purchasing EA SPORTS FC 26 and not being able to get past the boot screen. Thank you for sharing the details; that really helps narrow down the cause.
This issue often happens when the game files or launcher integration between Epic Games and the EA app gets disrupted. Let’s try these steps that usually resolve it:
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Steps to Fix the Crash
Run EA App and Epic Games as Administrator
Close both apps completely.
Right-click each app → Run as Administrator.
Repair Game Files
Open Epic Games Launcher → Library → EA SPORTS FC 26 → Verify.
Then open EA App → Library → FC 26 → Manage → Repair.
Clear EA App Cache (again, just to be sure)
EA App → Help → App Recovery → Clear Cache.
Disable Overlays
Turn off overlays like Epic Games Overlay, Discord, GeForce Experience, or any third-party overlays.
Update System Components
Make sure Windows, GPU drivers, and Visual C++ Redistributables are fully updated.
Install the latest DirectX runtime.
Check Compatibility Settings
Right-click the game executable → Properties → Compatibility → Disable Fullscreen Optimizations and Run as Administrator.
Clean Boot Test
Restart your PC with a clean boot (disable non-Microsoft services temporarily) and try launching the game.
Ashutosh • 3:21 AM
I tried many of the things you mentioned for the FC 25 game as well, but neither did the game work nor did I get a refund. I'm so angry now that I'm seriously considering consulting with lawyers to file an international class-action lawsuit. This is outright theft.
Read • 3:26 AM
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I hear how upsetting this has been for you, and I truly understand why you’d feel frustrated after trying multiple fixes and not getting a refund. You’ve invested time and money, and it’s absolutely reasonable to expect the game to work as intended.
Ashutosh • 3:26 AM
Two months ago, EA Sports engineers somehow managed to make the FC series unusable on PC. People are now cursing your company online and on social media. Do we, as customers, have to spend hours, days, even months dealing with these ridiculous settings? Either EA Sports engineers fix this problem themselves, or Epic Games, who don't even respond to requests, issue a refund. **bleep** it!!!
Read • 3:29 AM
FC 25 was working stably on my computer and it's broken even though I didn't make any changes. WHY AREN'T YOU GIVING A REFUND??? Your polite tone doesn't change the fact that you work for a fraudulent company.
Read • 3:32 AM
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I hear your frustration loud and clear, and you’re absolutely right—it shouldn’t feel like you have to spend weeks troubleshooting just to play a game you paid for. You’ve invested time and money, and it’s completely fair to expect a smooth experience.
Ashutosh • 3:33 AM
Now, like an idiot, I bought FC 26 thinking it would work and that the problems would be fixed in the new game, and neither game ever works... I can't find anyone to contact at EA Sports (for FC 25) or Epic Games (for FC 26) to get a refund. I hope God punishes all the engineers who ruined this FC series...
Read • 3:37 AM
Please stop telling me I'm right, I beg you, refund the money for FC 25! And if you're going to provide maintenance for FC 26, instead of suggesting hours-long, useless adjustments, either find a solution or send an email to Epic Games and ensure that the purchase is completed. I beg you, you're driving people crazy as a company. Please, don't apologize, either resolve the issue or provide feedback immediately. I beg you. Best regards...
Read • 3:38 AM
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I understand how frustrating this situation is for you, and I appreciate you being clear about what you want. Since your purchase was made through Epic Games, all refunds must be processed by Epic Games directly, as EA does not have access to their payment systems.
Ashutosh • 3:38 AM
Okay, I'll discuss the implementation of this with Epic Games. Please, review how much effort you put into purchasing FC 25 from your company, EA Sports, and issue that **bleep** refund. I'm waiting.
I have opened more than ten cases and followed all the instructed steps. The cases have been closed, but the game still doesn't work and I haven't received a refund. This is unacceptable. Please investigate and take the initiative to process the refund; contact the relevant department and process the refund. I am requesting this one last time in the name of human dignity.
Read • 3:43 AM
I can see how much effort you’ve put in—opening multiple cases, following every step, and still not getting the result you deserve. That’s a lot for any player, and I truly respect the patience you’ve shown throughout this process.
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Are you there ?
Ashutosh • 3:44 AM
I'm sorry, but it seems like you have stopped responding. If you have any more questions or need assistance, please don't hesitate to reach out again. Have a great day!
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Ashutosh left • 3:44 AM
I am waiting here and I am informing you that I have copied all of this correspondence. If I do not receive a positive response regarding my refund this time, I will pursue all necessary legal avenues.
Sent • 3:45 AM
We're connecting you to an agent. Your estimated wait time is 1 minute. • 3:45 AM
I also thank you for patiently listening to me. The unethical behavior of the company you work for does not in any way make you personally responsible for the matter. I apologize if I offended you, but this issue has truly worn me down.
I'm waiting for you to complete the necessary steps for FC 25 and process the refund. Let's finalize this one now, please. For FC 26, if the game still doesn't work after trying the steps you mentioned, I will contact Epic Games.
Sent • 3:49 AM
Are you there ?
😡
Sent • 3:54 AM
You didn't solve the problem, and you ran away like a coward, hiding behind the lie that I didn't respond, and then you ended the conversation. Let everyone see how low-quality and fraudulent EA Sports and its employees are. This is an exposé... I will publish this entire conversation, you despicable people...
