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jegervladimir's avatar
jegervladimir
Rising Adventurer
1 day ago

Game crashes to deaktop after "retrieving data from the servers"

Hello everyone. Fc26 has worked fine for me on PC untill an hour ago. 2 hours ago I played some games, quit the game normally trough menu. Now when I have started the game it just keeps crashimg to desktop after the retrieving data from servers message. If i go cancel and play offline it loads the main menu but as soon as i go connect to servers or try entering UT it crashes again. IDK what is going on. I have tried repairing the game files, reinstalling anti cheat, running as administrator, putting both exe and folder of FC26 as an exception in windows defender but the problem persists. Anyone has a solution? 

8 Replies

  • jegervladimir's avatar
    jegervladimir
    Rising Adventurer
    19 hours ago

    EA_Aljo​ I already have a separate thread opened since last night. Please I beg you take a look at Anti cheat I am sure there is an issue there, it is not on our hardware or software. We tried multiple workarounds and nothing worked

  • jegervladimir's avatar
    jegervladimir
    Rising Adventurer
    1 day ago

    So same as me and the other person. This is clearly an isolated issue on their end

  • Echoflux7's avatar
    Echoflux7
    New Rookie
    1 day ago

    yes it did. it was working great as usual but suddenly out of nowhere the game wont start now. Its been 16-17 hours since the game isnt starting now

  • jegervladimir's avatar
    jegervladimir
    Rising Adventurer
    1 day ago

    You are the 3rd person including me reporting this issue. Did it start around 15-16 hours ago?

  • jegervladimir's avatar
    jegervladimir
    Rising Adventurer
    1 day ago

    None of that worked. This is clearly on your end and you need to find a fix. Because it's not possible the game works fine for 7 months, and it works the very same day, and one hour later it doesn't

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey jegervladimir​. Thansk for your report. If you are still experiencing these issues, try these additional steps and let me know if that works: 

    1. Delete the FC26 local cache/config files:
      • Make a copy and delete the existing settings folder from this location C:\Users[Username]\AppData\Local\EA SPORTS FC 26 (AppData is usually a hidden folder, so it can be made visible from the View dropdown.) 
      • Launch the game again.
    2. Repair Microsoft Visual C++ Redistributables:
      • open Control Panel  and go to Programs
      • Repair every “Microsoft Visual C++ 2015-2022 Redistributable”
      • Restart PC afterwards. This helped one of the players with a similar error 
    3. Run Windows system repair:
      • Open Command Prompt as Administrator
      • Run: sfc /scannow
    4. Add the game and the EA app to Windows Firewall exceptions

     

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