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joeisthebest2021's avatar
joeisthebest2021
Rising Novice
1 month ago

game crashes when i go online but works perfectly offline

i have been told what todo before an nothing has worked. i want a solution now beacause thats just a waste of 70$. and my last hope is factor reseting the pc which i dont want todo as that might not work eithier. there is nothing wrong with my computer its your game. my specs are perfect everything is okay. yous mightve knocked something lose on some computers in the last couple of updates please fix it.

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey there. Thanks for reaching out. Can you give me some more details? What is happening when your game crashes? Is there an error message? When is the crash occurring?

    It would also be good to get a DxDiag report from you. Just attach it to a response. You can find instructions for gathering it in this article. Thanks!

  • i get no error signal. when i log in and dont press anything it automatically goes into online. but then the fc sign down the bottom flashes twice then the screen turns off and sends me back to my desktop. i will attach a DxDiag report in 2 minutes EA_Aljo​ 

  • joeisthebest2021's avatar
    joeisthebest2021
    Rising Novice
    1 month ago
    • heres the crash report. just to let you know the report paused twice while processing. 
    • both times it paused when assessing system information 
    • pressed yes both times to have the report processed.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Can you also get me the DxDiag? Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    That's not a DxDiag. Instructions for gathering this can be found here.

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