game crashing no idea why no error

so EA every time i load up this game the game askes for details in a white screen with 2 boxes BOOM fill it in and hooray its loading until it just closes and goes back to the main screen where it either says absolutely nothing or TRY AGAIN LATER this is rather annoying and hasn't allowed me to play a game for a week which i spent 50 pound on a week and a half ago . From what I've heard you don't usually get response from this but i thought i will try as i see no other options