Forum Discussion

Prezioo's avatar
Prezioo
New Novice
4 days ago
Solved

Game is still crashing after so many updates.

Hello, im having a problem which apparently many people stumbled upon, but there is no fix at all. I'm sure its not because of some outdated drivers or bad pc since this problem doesn't exist on other games that with even higher requirements. I've tried everything that was supposed to help, but nothing worked.

Usually it happens while playing the ultimate team, the game works perfectly on any settings, even the best one (im playing on high settings now, because of this problem, I thought it was because of the pc), then there is a sudden fps drop, to like 15, and it either fixes itself or crashes completely. Second scenario is when you play, everything seems to be fine, and then just a complete freeze, and whats more the only way to get out of it is to shut down the pc with the power button, because it even brakes the ctrl+alt+delete option.

Also it is crazy annoying, i've lost a lot of the games which i was winning, but the game crashed.

 

  • Prezioo​ 

    Excellent, thank you. Some troubleshooting steps: 

    1. Remove ALL GPU overclocks. If using:

    • MSI Afterburner
    • ASUS GPU Tweak
    • EVGA Precision
    • AMD Adrenalin tuning

    Reset everything to stock.

    Also disable:

    • undervolt
    • memory OC

     

    2. Clean reinstall GPU drivers. Download:

    • DDU
    • latest GPU driver directly from NVIDIA/AMD

    Then:

    1. Disconnect internet
    2. Boot Safe Mode
    3. Run DDU
    4. Select:
      • Clean and restart
    5. Install fresh GPU driver
    6. Install DRIVER ONLY if NVIDIA
      • avoid GeForce Experience 

    Do NOT use Windows Update drivers.

     

    3. Repair Windows corruption. Open Admin Command Prompt and run: sfc /scannow

    Then: DISM /Online /Cleanup-Image /RestoreHealth

    Then reboot.

    Additional items: 

    • Update your Network Drivers from your laptop/motherboard vendor
    • Stop using Insider/Preview Windows build

     

    Let us know how you get on with these steps and post a newly generated Dxdiag if issues persist. Thank you. EA_Barry.

8 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 day ago

    _25ivee_​ 

    There is possibly an issue with your account an EA Advisor can look into for you. Please make contact with an EA Help Advisor for assistance as follows...

    EA Help

    Thank you. EA_Barry.

  • Prezioo's avatar
    Prezioo
    New Novice
    3 days ago

    So, because i didn't want to make it worse with some other games I play, I decided to skip some steps. For now, fingers crossed I didn't have any crashes yet, so I hope something fixed it. I will do a follow up if things go the other way, also if for some reason this would help others I can share the new dxdiag log if needed. Steps explained:

    1.Did not have any of them, apart from turned on gpu overclock in lenovo vantage, which I switched off.

    2. I decided to skip this part because I was worried that it could affect other games I play.

    3.I did everything in this step (just not counting the windows build, because I use regular one)

  • _25ivee_'s avatar
    _25ivee_
    Rising Newcomer
    3 days ago

    EA_Barry​ 

    Im using ps5 ive tried everything ive even uninstalled and re downloaded the game still not working i cant stay on ultimate for longer than 5 mins before it redirects me back to home ? 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Prezioo​ 

    Excellent, thank you. Some troubleshooting steps: 

    1. Remove ALL GPU overclocks. If using:

    • MSI Afterburner
    • ASUS GPU Tweak
    • EVGA Precision
    • AMD Adrenalin tuning

    Reset everything to stock.

    Also disable:

    • undervolt
    • memory OC

     

    2. Clean reinstall GPU drivers. Download:

    • DDU
    • latest GPU driver directly from NVIDIA/AMD

    Then:

    1. Disconnect internet
    2. Boot Safe Mode
    3. Run DDU
    4. Select:
      • Clean and restart
    5. Install fresh GPU driver
    6. Install DRIVER ONLY if NVIDIA
      • avoid GeForce Experience 

    Do NOT use Windows Update drivers.

     

    3. Repair Windows corruption. Open Admin Command Prompt and run: sfc /scannow

    Then: DISM /Online /Cleanup-Image /RestoreHealth

    Then reboot.

    Additional items: 

    • Update your Network Drivers from your laptop/motherboard vendor
    • Stop using Insider/Preview Windows build

     

    Let us know how you get on with these steps and post a newly generated Dxdiag if issues persist. Thank you. EA_Barry.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Prezioo​ 

    If you generate a Dxdiag report and post it here, we will likely be able to suggest some troubleshooting steps for you to try. 

    Dxdiag

    Thank you. EA_Barry.

  • It's getting really ridiculous, just a while ago crash happened again, this time when I was just changing my squad

  • _25ivee_'s avatar
    _25ivee_
    Rising Newcomer
    4 days ago

    Bro the same thing been happening to me the last 2 days on my ps5 i have the same problem with my ultimate team im losing games due to the game kicking me out my wifi and console are fine but ever since i saw they was doing maintenance on the game it been doing the same thing since they even reduced my coin rewards due to dnf although i was winning the games and its bugging 

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