Forum Discussion

darthmike19's avatar
darthmike19
Seasoned Novice
8 days ago

I didn’t receive some of my FC season premium pass rewards

In the FC season premium pass, in the tiers 27, 29 and 30, I didn’t get the premium awards, it’s not in my ultimate team or anywhere else, I have checked multiple times. I’m supposed to have received TOTY icon Petit and other packs in the premium season. In the photo it doesn’t show the little checkmark, even though I have completed the whole FC season, I don’t know where my rewards are, and I know I didn’t receive it.

28 Replies

  • teten0769's avatar
    teten0769
    Seasoned Newcomer
    2 days ago

    Hi, same for me as well, I have tried everything, switch off the console, go to the web app, there is just nothing. I have contacted ea help, and they seem just as clueless. I would really like them to be sent to my account. This is not supposed to happen as we paid for it.

  • kexx19830303's avatar
    kexx19830303
    Seasoned Newcomer
    2 days ago

    I have this problem too, it doesn't help if I exit semi and I can't continue because you forgot the season pass and the character, I got the free package but not the premium, what do I do now?

  • Hey, 

    I am having the same issue, I just bought the pass and can't claim Petit !

  • Any help to get these it's a joke 

  • Just claimed the premium pass and haven’t received any of the premium rewards from lvl 21 onwards. I have reached lvl 26. So still haven’t received the premium rewards from 21 to 26.

    i used fifa points for it and should receive the rewards! Its definitely not a visual glitch. I’ve tried reloading and everything but nothing works. Please fix this.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    Hi everyone,
    Thanks for reporting these Season Pass reward issues. To help us with the review, please include:

    • Platform:
    • Gamertag / PSN ID / EA ID:
    • Missing rewards (list):
    • Unlock timestamp (date, time, timezone):
    • Video/Screenshot (if possible):

     

    Thanks for your patience and for helping us look into this!

     

  • kexx19830303's avatar
    kexx19830303
    Seasoned Newcomer
    5 hours ago

    PSN ID:András Hun

    Ps4

    Reward:27-29-30 premium rewards:I just didn't receive the package. 

    Time:29-30-March 3, 2026 – 23:00 CET

    27: February 25, 2026 – 19:30 CET 

    • The-27 reward days are not certain because. I don't know, but the 29th-30th is for sure.

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