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adustthunder673's avatar
adustthunder673
Rising Newcomer
3 hours ago

Just got the game and it crashes when I try and launch it

I just got the game and picked my club and got my founder rewards then when I pass those it just freezes I’ve tried restarting my Xbox and quitting the game and restarting same result I don’t know what to do 

6 Replies

  • Ok so I downloaded the free trial on x box s an I can do all the setup like choosing your club bot after I Finnish doing all that it just puts me in this screen and doesn’t move it’s been like this for over an hour 

     

  • M4jorFoster's avatar
    M4jorFoster
    Seasoned Newcomer
    1 day ago

    I have the exact same problem. Had the ‘Showcase’ working just fine, but as soon as I applied for the 10h trial I am stuck on this screen. Restarting FC 26, restarting the XBOX, deleting and re-installing FC 26, …: nothing works. The problem occured yesterday and today it is still the same. It’s a shame, because after the trial I was seriously considering buying the game. Can anybody from EA reach out to us with a solution?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hi there. Try clearing out the local saves. You can find instructions for that in this article under "Free up hard drive space". 

    Also, if you're using an external hard drive, try installing the game to either the internal hard drive or an expansion card. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    42 minutes ago

    Hello. Try following these steps for clearing the personal saved data:

    1. Hit the Guide button on your controller
    2. Highlight the FC 26 icon
    3. Press the Menu button. It's the small one to the right of the guide button with the 3 horizontal lines on it
    4. Choose Manage game & add ons
    5. Go to Saved data
    6. Delete the file with your gamertag on it


    Let me know what happens. Thanks!

  • M4jorFoster's avatar
    M4jorFoster
    Seasoned Newcomer
    33 minutes ago

    Did this, nothing changed. Still stuck after choosing favorite club (and communication preferences). Never able to reach the main menu.

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