Need Help claim lost FC26 Ultimate Edition 4K FC points?

Hi​ , I was looking high low on Forums and even EA support team on email to help me and to no avail,I was told that can’t help me which unfair as I have paid £90 for Ultimate Edition for PS so seeking any help for my issue below to find way to resolve this. So what my issue is that I got first instalment on 19 aug 2k and even set basic UT team play few games, then I took a break to family sickness and work busyness, so jump back on UT 4 - 5Days ago I only still have my 2.3k FC points (the 300 is from transfer from FC 25) so what asking when or how can get my remaining 4k FC points that paid for in the Ultimate Edition? As I am seeing stuff about time login but where in any fine print that says you have login on to UT in order to get the remaining FC 4K point OCT & NOV.

thank you reading this any help be greatly appreciated.