Never recieved my FC Points

I've purchased FC Points on a third party website back on Jan 16. and redeemed the codes. It was 2 times 12000 FC Points. The codes were redeemed without an issue. After going into the game the points weren't on my account. It has now been 3 days and I still didn't receive the points after waiting 24 hours like I was told by the support. I also made support request and gave them all the details but I always recieve a response that there's nothing missing on my account which is infuriating.

missing content

17 Replies

EA_Darko
Community Manager
1 month ago
Sorry if you were misinformed spyroooooooooooo but if you purchase points from unauthorised retailers and there are issues then our team cannot assist you. A lot of these sites sell codes purchased with stolen credit cards and these codes get disabled.

All we can do is recommend that you speak with the retailer as there is nothing we can do to assist further.

Darko
chopperisop2
Rising Novice
1 month ago
I’m having the same issue and i purchased the points straight from in game absolutely disgusting from EA
seasiderjoseph10
Seasoned Novice
1 month ago
Same
Futjarne1997
Seasoned Novice
1 month ago
EA_Darko could you reply and look into this please. Time goes by and I haven’t got the points yet despite contacting you guys over 15 times already with every possible solution that you could think of. I’ve tried everything and nothing works. I demand a fix now. You’re just scamming your users at this point and given the recent reputation of EA, that’s something you guys could miss right now…
EA_Darko
Community Manager
1 month ago
What did our live support team say Futjarne1997?

We are not able to assist with anything account related on the forums as we do not have the ability to discuss it with you on a public forum.

Darko
Futjarne1997
Seasoned Novice
1 month ago
EA_Darko your livechat said several things. I’ll list them up for you down below:
it’s a latency issue and our team is working on it (majority of the attempts that I’ve took to speak to you guys)
contacting psn network services (did that as well, and no success as it is an EA problem)
clear licences (did that as well, no success)
clear cache and start ps in safe mode
reconnect the router
fill in a claim
asked me for several screenshots from my payment
all these things i’ve done and my 12k missing fc points still haven’t appeared. And that is since friday the 16th
spyroooooooooooo
New Novice
1 month ago
So all the things the Live Chat Support told me was a lie? They told me that they recognized that I redeemed the codes and that I didn't receive the points that I should've. They also told me that they forwarded the issue to the team since they received multiple reports that there was a issue and that I would receive my points once the issue was resolved