Forum Discussion

Rising Novice

1 month ago

PC UT DISCONNECT

the game disconnect in every thing sbc , rush , rivals , champs, store , trying to open packs and if i win a game it's disconnect after the win and count as a loss

Community Manager

1 month ago

Hello. Are you only disconnecting when matches complete or are you disconnecting mid-match also?

Ali_hussien24

Rising Novice

1 month ago

the most is on the beginning of the game , some games disconnect after the match is finshed and take me out the UT and count as dnf

EA_Aljo
Community Manager
1 month ago
When you disconnect after the match, that is probably due to hitting the security limits for playing too many games in a short amount of time.

If you are disconnecting at other times, we should go through some connection troubleshooting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score. Thanks!
- Ali_hussien24
  Rising Novice
  1 month ago
  i understand you , but it also disconnect in menus ,store and sbc
  - EA_Aljo
    Community Manager
    1 month ago
    Can you please run the Connection Quality Report that I mentioned in my last response? Thank you.
- Ali_hussien24
  Rising Novice
  1 month ago
  - EA_Aljo
    Community Manager
    1 month ago
    Thank you. That is a very low score. You are going to have disconnects and lag. Please contact your ISP to see if they can tell why this is happening.
    
    We also have some connection troubleshooting steps here that may help.