Still missing fc points hours after purchase

on Friday 16th January I purchased FC points… I got told to wait 24 hours for them to load into my account. I still haven’t recieved them and it is Monday 20th!!!

I feel scammed, EA_Darko? Can you help.
i paid for the FC points directly through the game and have all purchase history.

EA_Darko​ 

Hi, did you get a resolve? I have the same issue and I’ve contacted the online support 3 times and been told the points will come eventually 

I feel like they’re going to ignore us!

They are. I contacted customer service over 15 times now. Same explanation over and over again, saying it’s a latency issue. We’re now 5days later and still no communication or fc points.EA_Darko​ take some action please

Hi everyone I bought FC points before four days at the first fay of toty  but I didn’t get this points. I contact with EA support and I contact with Sony support no one help me to get back my FC points. Anyone happens with you?

Hey a51d6e0207136005​ what did our live support team advise when you spoke with them? Did they request proof of purchase or anything else?

Darko

We are not able to assist with anything account related Futjarne1997​.

What exactly did the team advise you?

Darko

EA_Darko​ excuse me but are you serious? I’ve listed everything you guys said in this thread. Are you even reading the posts?

EA_Darko​ 

• it’s a latency issue and our team is working on it (majority of the attempts that I’ve took to speak to you guys)
• contacting psn network services (did that as well, and no success as it is an EA problem)
• clear licences (did that as well, no success)
• clear cache and start ps in safe mode
• reconnect the router
• fill in a claim
• asked me for several screenshots from my payment

all these things i’ve done and my 12k missing fc points still haven’t appeared. And that is since friday the 16th

this is every solution you guys said. None of them worked