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Zyadkhaled7's avatar
Zyadkhaled7
Newcomer
6 hours ago

Unable to connect to online features (Ultimate team & clubs) PS5

I cannot sign in to any eafc account on PS5, it is working on companion only.
I tried:

  • Restarting router
  • Clearing cache
  • Changing DNS
  • Deleting all squads from companion and retrying to login again

But nothing works for that, my last login from 4 days

5 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Zyadkhaled7​ 

    There is a possibility that some action has been taken against your account. Check your email for info if that happens to be the case. 

    If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:

    How do I appeal a ban

    Thank you. EA_Barry. 

  • I checked the email, there is nothing says that plus if it is banned can I still access companion?

  • One more update EA_Barry​ : I noticed that I cannot login to any ea game, tried eafc 25 and F1 they both can't idk if this is a problem with the EA account itself but there's no article helps with that

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Zyadkhaled7​ 

    It may be helpful at this stage to contact an Advisor and have them look over your account to see if there is an issue, we cannot do that directly here on the forums.

    EA Help

    Thank you. EA_Barry.

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