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636786dsad's avatar
636786dsad
New Novice
23 days ago

"Unable to load information from the server. Please try again later."

This message appears when I try to access the EA FC 26 online services.

The screenshot below is in Portuguese, but this is what is translated:

"Unable to load information from the server. Please try again later."

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I've been having this problem for two weeks now. I've already contacted EA support, and they haven't resolved it.

I've already changed the DNS, changed the IP address, and cleared the caches.

I've used Wi-Fi, LAN, and mobile data.

I've opened router ports and changed the Wi-Fi channel.

I've deleted my EA account and created another one.

I've cleared the Steam and EA App caches, restored my firewall settings, and deleted files from the appdata folder.

I've restored PC updates from before the game stopped working.

I've repaired corrupted files.

I've already installed and uninstalled the game using Revo, and I've literally wiped all the game data from my PC.

I've already performed a secure boot (clean boot).

*Update*: I just formatted my PC and guess what? It didn't solve anything, the problem isn't with my PC.

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Platform: PC-Steam

Location: United Kingdom, England

Internet Provider: Virgin Media

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PC Info:

Graphics Card: RTX 4070 Super Ti

Processor: i7-14th

RAM: 32GB

Windows 11

3 Replies

  • me too on ps5,is the 3rd week since i can’t play fc26.so is not you but fc server is a trash,we can just wait(sorry for my english im italian<3).

  • I'm going on 3 weeks soon, and when it reaches 30 days, if I'm not mistaken, the company could be sued for selling defective products and negligence towards the consumer.

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