Forum Discussion
35 Replies
- Kau_adh961 month agoNew Novice
When I load in the companion app, I'm unable to do anything because whenever I try to load in a squad to delete, I get connection errors, it has nothing to do with my internet since all my other games (including battlefield) works fine. Idk why this is happening.
- EA_Aljo1 month ago
Community Manager
Hello. Please try using the web/companion app to delete all your squads. Then, create an empty one and try loading in to UT.
- preetam881 month agoRising Rookie
That's exactly what I have mentioned that I tried it and it didn't work this time.
Also, why should it work in a mobile hotspot and not through wired LAN connection? I am just curious about the issue here which is restricting me to play for 2 days in a row now.
- Kau_adh961 month agoNew Novice
I have the same problems aswell. I've been unable to play ultimate team for the past 2 to 3 days.
Also sometimes it goes through to the ultimate team menu and when I try to load in my squad or try to play, it keeps loading and it shows all my squads as blank. The issue is also same with the web app, I load in and I get connection error when trying to access my squad.
I'm on PC btw
- EA_Aljo1 month ago
Community Manager
It looks like that worked for you in the past so it might be worth it to try again.
Also, as a test, switch your connection to use a mobile hotspot. Restart your device and try playing UT again. - preetam881 month agoRising Rookie
Didn't work. I waited for one full day. Nothing helped. I just cannot get into UT. As you can see in the earlier posts in this thread, I have faced this issue before but the solution of deleting squads is also not working now. Please do something about it and acknowledge the problem. This is quite frustrating if I can't play the game!
- EA_Aljo1 month ago
Community Manager
Hello. Please try deleting all your squads, not the players, just the squads. Then, create an empty squad and try loading into Ultimate Team again.
- preetam881 month agoRising Rookie
EA_Aljo Facing this again. Tried the above but didn't work. Any known connectivity issues? This is quite frustrating
- preetam881 month agoRising Rookie
Hope EA will fix the issue as well. Has to be a bug if deleting squads and waiting works.
- EA_Aljo1 month ago
Community Manager
Really glad to hear this worked for you. I'll have to adjust my instructions. If you have any other issues, please reach out again. Good luck on the pitch!