WHY and HOW are the SERVERS still down

It has been 10 days since the "early access" release and I still can't "access" Ultimate Team. I keep getting kicked out, disconnected, or flat out not even let in everytime I try to play your game. I'm so happy I paid you $100 on 2 accounts to get completely ripped off. FIX YOUR **bleep** THIS IS ABSOLUTELY UNBELIEVABLE A COMPANY THAT MAKES AS MUCH AS YOU DO ANNUALY TO HAVE THIS ISSUE AND NOT EVEN ACKNOWLEDGE IT TO YOUR CUSTOMERS!!! I WANT SOME REIMBURSEMENT FOR ALL OF MY INCONVENIENCE. YOU GUYS SHOULD BE EMBARRASSED!!!! 😡😡🤬🤬🤬🤬