I can't make subs or tactical changes!

Many games i can't even access the team tactics, im completely locked out, AND i can't make assignments EVER, they reset as soon as i enter a match making me have women on corners to defend and stuff. This is getting really annoying and costing me so many games it's crazy, they need to **bleep**ing fix this im loosing my mind, have been in contact with ea help, last time i was in que for 7 hrs and didn't even get to talkC:\Users\Algip\Desktop\He made subs.png to anyone. EA is a criminal orginization at this point. What is going on???????

I will attach a 120minute match, don't you think i wanted to make subs or tactical changes for 120minutes???