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Sky_Cris's avatar
Sky_Cris
Seasoned Newcomer
1 day ago

I purchased FC points and receveid EA credit.

I purchased FC Points, already sent proof of purchase, the amount was credited to my EA account, I opened a support ticket (case #234757193), but I still haven't received a response.

The FC Points were for the end-of-year events and TOTY, and now that the events have ended, I still haven't received the conversion of the money in my EA account to FC Points. I purchased an FC Points voucher.

I would like this issue to be fixed. One month without a response, I'm taking screenshots of everything <removed> if I don't receive assistance.

 

 

 

 

 

 

 

 

 

 

I just want feedback on something I bought and didn't receive. I purchased FC Points and  I haven received them in my EA account, I don´t wanna money in my EA Account.

Could you please proceed with my purchase order? Give my FC Point that I bought, just this. 

[CM edit - attachments containing personal info and legal comment removed]

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1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Sky_Cris​, 

    Sorry to hear that there's been a problem receiving the FC Points you purchased.

    It's great that you've already opened a case with EA Help, since the team there is best equipped to support account-related requests like yours. As long as you purchased FC Points from a trusted retailer, the team should be able to work with you or point you in the right direction to address this. If not, then you'll need to contact the retailer you purchased the points from, as we won't be able to help. 

    Alternatively, at your discretion, you can use the EA Wallet balance to purchase FC Points per the steps on this page. Though the number of points you can purchase using the balance in EA Wallet may differ from the gift card for 500 FC Points that was purchased. 

    Let us know how it goes, thanks! 

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