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Xenior321's avatar
Xenior321
Rising Rookie
4 days ago

No Compensation after facing 2 cheaters in 3 games

What is the point in reporting players that are cheating and getting the most generic reply, that they will investigate it and after 3 days they close the case. I've faced 2 cheaters in my 3 starting games in this weeks Fut Champs playthrough, I reported them instantly, I said I have video proof of the cheating, after capturing my screen with nvidia screen capture and they said nothing, only that they're investigating. I've faced 6 cheaters in the past 4 weeks, always the same cheat, I start the game and I'm unable to use any of my players, they score and my players just stand still like beginner difficulty Squad Battles bots and I can't switch between them. I reported them in game and on the ea report site and I don't get any compensation for facing cheaters. 

The names of the cheaters are [removed]

Paying almost 90 EUR (Standard Edition and Ea Play Pro) and Ea not doing anything about it is insane. I demand compensation for me and for other players, who are facing cheaters every week on Fut Champs. I gave you the names of the cheaters and Screenshots of the Cheaters, I can provide also video proof if needed, do something about it Ea. 

 

CM - Names removed from your post as "name and shame" is not allowed. 

7 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey Xenior321​  Thank you for sharing the information. However, it is important to note that calling out players on our forum is not allowed, as it is called naming and shaming. If you would like to report any instances of harassment or cheating, kindly use this link. We take such matters seriously and will investigate them accordingly. 

  • MadForIT7's avatar
    MadForIT7
    Rising Rookie
    3 days ago

    They've never done anything and never will. I did the same thing: met, made a video of the match, reported them, and the paperwork never says they were banned. These EA guys are just laughable.

  • devildave23's avatar
    devildave23
    Seasoned Novice
    3 days ago

    Waste your time with this company just look at the game its the worst thing on the market 

  • devildave23's avatar
    devildave23
    Seasoned Novice
    3 days ago

    Instead of telling the person having the problem why dont you do something about it all your company does is blame its customers 

  • Xenior321's avatar
    Xenior321
    Rising Rookie
    3 days ago

    EA_Pulsar​ you mean to tell me, that after providing you with screenshots and naming the cheaters, also having video proof of them cheating, you guys telling me that there is no fix available after reporting them in game and on your stupid report site, you, the community manager, remove their names and refuse to ban the people who are destroying your game and refuse to ban the cheaters? Am I seeing this correctly? Am I being pranked or something. Ban them and compensate people who face cheaters! How am I supposed to even compete in the game if you guys refuse to ban cheaters, pc input lag is at an all time high, your game optimisation is borderline non-existent, people with super computers experience input lag and face cheaters, and you of all people, an ea employee, have the nerve, to delete the names of the cheaters who made me lose 2 matches this weekend league, I faced 6 cheaters in 1 month of playing this game, that's more than the previous 5 years combined. Fix your stupid game. Maybe if I load up fifa points you guys will actually care. Shameless company.

     CM: Edited to remove ALL CAPS. Please remember about forum rules

  • devildave23's avatar
    devildave23
    Seasoned Novice
    2 days ago

    Lol why dont you do something about it then instead of just letting your fans get robbed senseless 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    I understand how frustrating it is to run into cheaters, especially in competitive game modes. Please know that we take all reports of cheating very seriously. 
    Each report is reviewed by our dedicated team, who use in-game data to investigate. For privacy and accuracy reasons, we can’t discuss or confirm actions taken against specific accounts here on the forum.  Public call-outs often lead to witch hunts and harassment. 

    If you suspect someone of cheating, please continue reporting through the official channel. Your reports really do help us track patterns and take action to keep the game fair for everyone. Thank you. 

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