Optimization Issues in EA FC 26 - Unable to Complete Matches

Dear EA Sports Customer Support Team,

I am writing to report a severe and ongoing technical issue with my EA FC 26 game experience that is preventing me from playing the game as intended.

The Problem: Despite having up-to-date drivers and a stable, high-speed internet connection, I am consistently disconnected from every match I attempt to play. The disconnects are sudden, often occurring mid-game, and result in an error message stating "Connection Lost." Immediately after, the game informs me that the match is "under review" and subsequently throws me back to the main lobby.

Impact of the Issue: This issue is critical because I am unable to complete a single match across any game mode (e.g., Rivals, Squad Battles, etc.). As a result:

I cannot earn crucial in-game rewards (Coins, XP, Packs) necessary for player development.
My team's progression is severely lagging compared to other players.
I am unable to utilize the game features I paid for, such as opening earned packs or completing objectives.

Background: I am a dedicated player, but as a student in Turkey, I am unable to purchase FC Points (FP). My progression relies entirely on completing matches and earning rewards through gameplay, which is currently impossible due to this persistent technical fault.

I have already ensured my system meets the minimum requirements, my drivers are the latest versions, and my network is functioning correctly. Given these troubleshooting steps, I strongly believe the root cause lies within the game's optimization or server connectivity on your end.

I kindly request that your technical team investigate this account and game-side issue immediately. I would appreciate a prompt response and a clear path toward resolving this significant problem so I can finally enjoy the game.

Thank you for your time and assistance.