Fc mobile crashing

Hi @rbb2448 

Thanks for sharing your experience with FC Mobile, Depending on your device can we try going through our troubleshooting guide?

Mobile (Android)

Troubleshooting EA mobile games on Android devices 

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

If this continues would you be able to share the following information in a Private Message?

Player ID:

Device (make/model):

Are you getting an error message?

When did this start happening?

Do you have any pending updates?

Cheers,

Hi Chris

Thanks for your response

Moto g6 android 64gb (only half storage used presently)

Uid. 376007695024963584

No error message. Either black screen or game drops out completely. Seems to occur when I start to play game

Started 2/3 weeks ago

No updates pending. 

Ha e reinstalled a few times

Regards Roger 

Hi

I have tried everything but still crashing resulting in forfeited games when started. Constant pain. 

Regards Roger 

Hi

Usually when I start a game .  Had very  occasionally failed to load

Regards Roger 

Hey @rbb2448 

Thanks for trying those steps, would it be possible to try your device on another network or your account on another device to see if this continues?

Cheers!

Hi

Thanks for your reply. Sorry I haven't access to another device or network. Has been a little better recently but occured s few times tonight whilst playing a game

Regards Roger 

Crashed four times today in a row while playing a game before I gave up. Four forfeited games!!!!! Unplayable 

STILL crashing !!!