Since Update 26, I am experiencing major frame drops during H2H matches and training sessions on my Galaxy A72 (Snapdragon 720G). I have already performed a system Wipe Cache Partition and cleared game cache, but the issue persists.Technical Proof (Attached Image):I am attaching a combined screenshot from Samsung's Thermal Guardian which proves the following:CPU Performance: The CPU is consistently running at Level 5 (Maximum Power) during the frame drops.Thermals: The device temperature is well below the thermal threshold.This confirms that the issue is NOT related to thermal throttling or hardware limitations, but rather a software optimization bug with the new update on this specific chipset.Please investigate this compatibility issue

This thing with the system/network limitations is straight **bleep**. The problem is at EA but they like to throw the blame on us. I play this game on two different phones. There is no difference between them. I actually find playing on the Redmi Note better than on my last model of Samsung. My internet connection is at least decent to good and I live in an area that should be close to EA servers. The problem is that they don't care about game optimization and also the gameplay style adds to the problem. In my opinion the AI system trying to improve the gameplay is acting like a barrier and is ruining the game. I also think that having a more direct, simple gameplay based on passes would improve the game experience. From what I noticed the AI trying to correct my moves by telling the players to go left while I tell them to go right is the biggest problem. Then all the extra backwards passes and players turnings overwhelm the servers whit unnecessary commands.

dg15gc9g6c8n Does it deteriorate progressively as you play the game for a while, or is it just poor performance from a get go? My S25+ (Snapdragon Elite 8) is fine after the game starts, but over time (especially if you leave MM running for a bit) seems to slowly drop the framerates to the point the game boots you out, stating your does not meet hardware requirements.I have seen the same behaviour on my old S20 Ultra, it might be an old phone (with Snapdragon 865), but it's still relatively high spec when compared to the current mid-range phones.m3thodmn Not a fan of the AI "compensating" aspect either, it does kill the gameplay more than it helps it. Anyway, I'll have a chat with Pulsar when he's back online.

I just don't understand why they insist with this stupid AI and not let the players control the gameplay. I remember that Auto defence and auto play was optional. Now if i turn auto play off the AI still applies that magnet effect. Why we are not allowed to control the speed and distance of the passes? Why did they took out that screen touch passing system? I saw they want to reduce the AI in Fc26 hopefully they will do the same with the mobile version. The game just became boring and unstable. So many moments in the game where players just do dumb things. I would rather play 2000 version of FIFA mobile.

its not affecting me from a get-go, but I do see the progressive performance drop over time despite having a much more powerful phone. So when people get back, and I see them online. I'll kick off a conversation early in Jan.

Thanks for the update dzrtr. I really appreciate that you'll be discussing this with Pulsar in early January. It's a huge relief to hear you confirm that this progressive performance drop is happening even on high-end devices like the S25+; it proves our point that Update 26 has serious optimization flaws.I’ve already provided my UID and full technical details to EA support (Case #233305044), and I have a screen recording ready whenever the dev team needs it. Looking forward to hearing some good news after the holidays

Galaxy A72: Severe Frame Drops in FC 25 (CPU at Max Level 5 & Cool Temp)

17 Replies

dg15gc9g6c8n
Rising Rookie
25 days ago
Visual evidence of the inconsistency: Agent 1 (Abhimanyu) confirms it's a technical issue for escalation. Agent 2 (Pobi) completely ignores the history and calls it a 'connection issue'. This is why we can't get a fix
dg15gc9g6c8n
Rising Rookie
25 days ago
FINAL UPDATE: The circus continues. After Abhimanyu promised escalation and Pobi called it a connection issue, a third agent, Frency K, just closed my case as 'No Fix Available'!"
"Frency's response basically says 'We can't do anything, it's the game mechanics'. So, EA Support has officially surrendered. They closed a technical report containing CPU logs and UIDs without a single developer looking at it.
"They even asked me to 'upvote' the issue on this forum for CMs to see it—well, here it is! dzrtr look at this masterpiece of support inconsistency. Is this how EA handles documented optimization bugs now? By just giving u
p?
dg15gc9g6c8n
Rising Rookie
25 days ago
Final Update on my Frame Drops Case (#233305044)

After multiple chat sessions and technical escalations, here is the summary of what happened:

Official Confirmation: EA Support <removed> officially confirmed that my issue is now filed as a Bug Report regarding optimization, not a device issue.

Technical Data: I provided detailed logs and a specific Timestamp (Dec 29, 12:00 PM - 2:00 PM) to help the Dev team track the CPU performance during frame drops.

Dedicated Queue: My case was transferred to a Dedicated technical queue where Advisor Satyam recorded all the device info and Player ID <removed> for the specialists.

Current Status: The case is marked as "No Fix Available" because the fix must come from a Server-side update or a Patch, as the troubleshooting steps were already exhausted.

Next Steps: The investigation is ongoing. I was advised to monitor official channels and the In-game messaging for any upcoming patches.

I hope the Dev team prioritizes this optimization fix for Update 26.

Case ID: #233305044

[CM edit - removed User ID for privacy and advisor name]
dzrtr
Hero
25 days ago
You need to remember that first-tier helpdesks typically just follow scripts and SOPs/MOPs/best effort practices that mostly get people to restart their equipment or restart the app or clear the cache, in a similar manner to what your average Internet Provider/workplace IT support desk would tell you, as it will resolve 90% of the issues on the fly (or rather get rid of the immediate problem/mask it for time being without addressing the root cause).
Your issue is outside of that, so here we are. I'm not familiar with the triggers that the EA helpdesk uses to escalate an issue further up the chain, as I don't work there. However, this definitely warrants an escalation IMO, as per basic ITIL practices.
Anyway, I'll see if I can find an available CM through the escalation channels that Heroes have access to. The time of the year isnt helping though :|
dg15gc9g6c8n
Rising Rookie
24 days ago
Thank you so much dzrtr for your support and for acknowledging that this is a root-cause issue beyond standard troubleshooting.
I have already been in contact with EA Support, and they have officially filed this as a Bug Report under Case #233305044. I have also provided them with specific timestamps and data regarding the CPU performance during these frame drops.
I would really appreciate it if you could flag this to a CM through your escalation channels. I’m just looking for a technical investigation to fix the optimization issue that started after Update 26
dg15gc9g6c8n
Rising Rookie
15 days ago
Update for everyone
I just had a very disappointing interaction with EA Help regarding Case #233305044. Despite resuming the case and providing detailed CPU logs to help fix the performance issues, the support agent (JV) spent the entire session stalling and trying to deflect the issue to in-game support.
In the end, they simply marked the case as 'No Fix Available' and ended the chat. This is unacceptable when technical data has been provided specifically to help the Dev team. It feels like the support team is just trying to close tickets rather than resolving actual bugs.
I’m posting this here because I trust the Community Team more than the chat support. please look into this case. The logs are there, the bug is real, and 'No Fix Available' is not a valid answer for a technical investigation that hasn't even started.
EA_Pulsar
Community Manager
7 days ago
Hi dg15gc9g6c8n — thanks for the detailed report. I’ve reviewed your feedback.

At the moment, we haven’t been able to confirm a specific, widespread compatibility issue between this device and GPU, and we’re not seeing a volume of similar reports. That’s why this may be related to device-specific configuration factors.

If the standard troubleshooting steps didn’t resolve the issue, please also consider factors that may be outside our direct control. Our team always aims to optimize the game as much as possible, but performance can vary across many different devices and configurations. In the meantime, please try adjusting the in-game graphics settings (lowering resolution, shadows, and effects commonly helps improve performance).

One quick reminder on forum rules as well: please keep things respectful and on-topic. Personal attacks, threats, calling out individuals, or trying to force responses via DMs or posting across unrelated threads isn’t allowed here — the goal is to keep this a constructive space where players help players.