Haven’t received elite monthly pass
My purchase was made directly through FC Mobile using Google Play. The payment was successful, but the Elite Monthly Pass has not been credited to my account.
I have already submitted the payment screenshot as requested.
Please verify the Google Play transaction using my order ID and coordinate with your payment team to resolve this issue.
I also expect fair compensation for the inconvenience, waiting time and frustration caused by this technical issue.
Please don’t close my case until the Elite Monthly Pass is activated and my compensation request has been reviewed.
Thank you.
Hey 94cff91c39ab8bd8,
Sometimes it can take up to 24 hours for your transaction to fully finish processing. If you still don't have your items by then, I'd recommend reaching out to our live support team via the in-game help option. This will let them find your account the fastest, and they can help you get the pass you purchased.
