Re: Match Bug - commentators speak and match doesn't load or loads a black screen

Hi @Sanyosa @1u5jlp3futbl 

Thanks for sharing your experience with FC Mobile, Depending on your device can we try going through our troubleshooting guide?

Mobile (Android)

Troubleshooting EA mobile games on Android devices 

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

If this continues would you be able to share the following information in a Private Message?

• Player ID:
• Device (make/model):
• Are you playing on Cell Data or Wifi?
• Have you tried another device?
• Do you get any error messages?

Cheers,

It happened again today, even more times than yesterday. I lost like 30k cups. 

1. Player ID: ChuuDoLoona

2. Device: Realme 7 Pro (model RMX2170)

3. I'm playing on WiFi.

4. Yeah i did and i had the same problem from time to time.

5. I don't get any error message, it just freezes and i gotta restart the game. 

And just letting y'all know that i usually get this other bug where i get kicked out of the game when i try to change the price of a player i'm buying or trying to sell.

Thank you for answering and taking your time.

HI @Sanyosa @1u5jlp3futbl 

Thanks for trying those steps and updating us!

To check do you have anything else running on the device when you go to play?

Also, can you check if playing on a different network helps with this issue?

Thanks!

Hi Illium, i usually don't have anything else running while i'm playing, but it happens anyways, it happened again today and i lost a few cups, i gotta restart the game everytime i try to play H2H to make sure i don't get the bug... 

I tried playing with data, on different networks, etc. but it happens anyways. 

Thanks for answering.

I have the same black screen problem after starting or before the match starts. I have an iPhone 12 and I tried playing on an Android device, but they both had exactly the same problem

Product: EA SPORTS FC Mobile
Platform:Android Phone
What's your device's make and model? Samsung Galaxy S20 FE 5G [8-128]
What's your device's firmware? 13
What is your game version? 20.1.01
In what game mode did the bug occur? Gameplay
How often does the bug occur? Every time (100%)
What happens when the bug occurs? Normally Game is going fair. One match complete. No issue. When I start a new match, the brightness of the screen becomes very low, and when the match starts, theres no keys i mean, pass, through, switch, joystick. And the game stuck. I turn off the game. Open the game again, "showing match in progress" 2nd issue is same like it. One match completed, started a new match...game loading, but didn't load. Sudden a network error interface appears. From the day one of this game, i am facing, and waiting for a update. But today i update the game, but same problem. So, everytime i am reopening the game after one match. Otherwise this problem appears.
What time did you see the bug? (HH:MM AM/PM) Any time. After one match. Last time i watched it about 5.30 PM.

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Huge problem from the day 1 of this game. I thought the problem will be resolved after an update. But not.

Ea, please fix the problem with two consecutive h2h matches. When two consecutive h2h matches are played, the second match doesn't load properly. Leads to h2h losses because we get booted from the match or stuck at the loading screen/ kickoff screen

@0hrnx45fawhaThere is thread about it open for long time but no help from EA staff. Add your comment there to boost the visibility

https://answers.ea.com/t5/Technical-Issues/Match-Bug-commentators-speak-and-match-doesn-t-load-or-loads-a/m-p/13266439#M1319

Hi @a78bf1011f97b6ab 

Thanks for sharing your experience with FC Mobile, Depending on your device can we try going through our troubleshooting guide?

Mobile (Android)

Troubleshooting EA mobile games on Android devices 

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

If this continues would you be able to share the following information in a Private Message?

• Player ID:
• Device (make/model):
• Are you playing on Cell Data or Wifi?
• Have you tried another device?
• Do you get any error messages?

Cheers,

Yesss.  Ea, please fix the problem with two

consecutive h2h matches. When two

consecutive h2h matches are played, the

second match doesn't load properly. Leads

to h2h losses because we get booted from

the match or stuck at the loading screen/

kickoff screen

Me too