Re: Madden 24 EA App stuck on "Preparing"

• EA App/Steam/Epic: Lonewolff55
• EA ID/Steam user ID:Lonewolff55
• Attach the EA App Error Report ID: 42cccd40-fb1a-4757-85fb-4fb5ea6472e8
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs: this does not exist in any pathway
• Windows OS: windows 10
• Windows OS version:
• GPU model and driver version: RTX 3080, current
• Region: NA
• Are you using an internal or external drive? internal
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) Augh 14th 5:00pm, yes it's been going on for over 24 hours
• Any other errors? No
• If possible, share a Screenshot or Clip:
• Attach a

@Lonewolff55 Appreciate it. Can you pause the download, go into the settings, change the download speed to match 20MBs and then run the app recovery? I want to see if it kicks the download into action. 

It's still stuck on preparing even after those steps.

this sucks because I took time off work to try this game out to see iif it improved from 23 because I had a lot of issues with everyone else. I haven't even bought the full game just the ea play to try and it's already costed me more than I can get back in terms of monetary loss. 2 days of pay out the window for something with all the hype and yet still all the issues :/

@Lonewolff55 We have escalated it up to the team as there are a few other threads with players running into the same thing so they are taking a look.

when I got in touch with EA chat last night, asking for a copy of the game as compensation they said I was the first person who had reported this issue, which makes no sense since plenty others are having this same issue and others.

• EA App/Steam/Epic: DTOG0001
• EA ID/Steam user ID: DTOG0001
• Attach the EA App Error Report ID 

  88a8d18c-d04c-4588-ae3d-717028437dd4

• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS: 11 
• Windows OS version: 10.0.22631 Build 22631
  
• GPU model and driver version: Nvidia GeForce RTX 3060, driver version 31.0.15.4531
• Region: USA
• Are you using an internal or external drive? Internal
• Are you using an HDD or SSD? SSD but it happened on my HDD when I tested it on that
• Date this issue started (is it still happening?) 8/15/23 and it's still happening
• Any other errors? No
• If possible, share a Screenshot or Clip:
• Attach a DxDiag

@DTOG0001 Appreciate it, sent it over to the team!

Cheers!

I have an issue where my download won't go past preparing. I have followed the steps you listed, and they don't work. Please help

•  
• EA App: f7890b6b76bddb07
• EA ID/Steam user ID: f7890b6b76bddb07 - Soulfulwarrior
• Attach the EA App Error Report ID: App has a problem with my download. Please give us a few minutes and try again.
• Windows OS: Windows 11 Pro
• Windows OS version: 22H2
• GPU model and driver version: AMD Radeon RX6750 XT, 31.0.14057.5006
• Region: USA
• Are you using an internal or external drive? internal
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) Augh 14th
• Any other errors? No
• If possible, share a Screenshot or Clip:

@f7890b6b76bddb07 Appreciate it! I forwarded it over to the team.

Same here. Let me guess, still working on the issue. That's what 6 different "EA Help" employees said to me. 

• EA App: fda1909d-ff8b-4e08-b774-3c9beae0ff66
• EA ID/Steam user ID: fda1909d-ff8b-4e08-b774-3c9beae0ff66 - hoffreaper
• Attach the EA App Error Report ID: App has a problem with my download. Please give us a few minutes and try again.
• Windows OS: Windows 11 Pro
• Windows OS version: 22H2
• GPU model and driver version: NVIDIA GeForce RTX 3070 Laptop GPU
• Region: USA
• Are you using an internal or external drive? internal
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) Augh 14th
• Any other errors? No
• If possible, share a Screenshot or Clip:

This sucks.  It's been days, and I still can't download it. I have lost the whole pre-play experience. Someone needs to fix this.