Re: Madden NFL 24 Crashing Xbox Series X/S

[Requesting Information]

Hi Everyone, 

Thanks for letting us know what you are running into with Madden 24, If you are still seeing the game crash on Series X|S try the following steps:

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Play from the Console internal SSD versus an external drive
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Try the steps in our Connection and Advance Connection Guides 
• Open you're Xbox NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

If you continue seeing crashes please let us know the following if you have not. 

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Does this happen in a specific game mode or on a specific screen?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Cheers!

[Update]

Hey Madden Community!

If you are running into crashing on a Series X can you let us know which Graphics mode you have Madden NFL 24 set to, and if switching the graphics option prevents this from happening? 

Thanks!

I have already done all those and other options given since last year and nothing works we just need an update patch for it 

y’all are so bad at support

I’ve done this for 3 years but I’m gonna give you a chance once again to fix this 

Platform: Xbox Series X

PSN ID/Xbox GT: BucinAMAZIN

Region: US

Are you getting an error message? NO

Does this happen in a specific game mode or on a specific screen? RANDOMLY ANY MODE

Date this issue started (is it still happening?)?

Is anything else happening? SINCE MADDEN 24 HAS RELEASED

Please share any steps you've tried to far to resolve the issue: ALL THE STEPS YOU HAVE PROVIDED OVER THE LAST 3 YEARS

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers) THERE IS NO NEED FOR A CLIP THE GAME LAGS FOR A SECOND FREEZES AND CRASHES TO DASHBOARD

This replay is how you know they don’t care about customers or any problems your having 😂

Same answer for past 3 years is kind of sad if you try this please dont waste your time and request your refund asap! 

Hey Everyone, 

Thanks for letting us know what you're running across with Madden 24!

If you are still seeing crashing with Madden 24 on the Series X|S, first try going through the following:

If crashing continues, please let us know the following if you have not so far:

Platform(X or S):

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Does this happen in a specific mode?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Cheers!

are you serious?

Bucin and Everyone else having this issue 

Just wondering where did you get your Xbox series x from?

I got mine from best buy through a loan program which you paid per month until paid off it was bundled with 2 years of Xbox ultimate. The reason I ask is I had this issue with MLB The Show for 2 years this year was the first I could play it for the Xbox series x version.. 

EA your code is where the logo tries to load the game or mode it spins 1 time and freezes for 10 to 15 seconds before crashing you back to Xbox dashboard. The loading into the mode/game is where you need to start your investigation.

This is the first year ive experienced this with madden and my mood is ruined! I have also had the same issue with mlb the show im going to try and buy the hard copy of the game on friday and see if that helps i have never not played madden and might switch to playstaion after this bs 

Platform(X or S)😕eries x

PSN ID/Xbox GT: greatgang860

Region:usa

Are you getting an error message?no

Does this happen in a specific mode?no

Date this issue started (is it still happening?)?8-15-23

Is anything else happening?no 

Please share any steps you've tried to far to resolve the issue: all steps 

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Same first time this happened to me with Madden MLB The Show Previous years also this year it worked though , Great where did you get your Xbox series x from when you purchased?

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@GreatsixO wrote:

This is the first year ive experienced this with madden and my mood is ruined! I have also had the same issue with mlb the show im going to try and buy the hard copy of the game on friday and see if that helps i have never not played madden and might switch to playstaion after this bs 

---

Hey Madden Community!

If you are running into crashing on a Series X can you let us know which Graphics mode you have Madden NFL 24 set to, and if switching the graphics option prevents this from happening? 

Thanks!

I tried image quality first , then performance . Still crashes . The longest I played was 2 mins inthe first quarter then it kicks me back to the Home Screen or restarts my Xbox series x

This worked for me

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@geeksquadcptn wrote:

I tried image quality first , then performance . Still crashes . The longest I played was 2 mins inthe first quarter then it kicks me back to the Home Screen or restarts my Xbox series x

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I don't even get a chance to play 2 minutes 😂 as soon as I go to enter any mode that loading symbol in the bottom left hand corner spins 1 time and it freezes the game kicking me back to the Xbox  dashboard 

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@geeksquadcptn wrote:
@WGDesignsThis is ridiculous man !!! I tried everything Microsoft asked and I tried everything EA asked ..

---

@geeksquadcptn  Do you mind if I ask where you got your Xbox series x from when you purchased it?

Platform(X or S): X

PSN ID/Xbox GT: Litsconnie223

Region: North America

Are you getting an error message? No

Does this happen in a specific mode? No - this has happened in all modes i've played so far (MUT, Mini Games)

Date this issue started (is it still happening?)? Started on 8/14/2023, happened everyday since

Is anything else happening? No

Please share any steps you've tried to far to resolve the issue: Full shutdown, reboot of console. Closed game, reopened. Reinstalled.

If possible, share a Screenshot or Clip... N/A

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers N/A

Symptoms:

Game freezes while playing, then exits to the Xbox home dashboard. This has been an issue on my console since Madden 22 XSX.

Performance and Quality mode both crash my game.

It crashes on either as I did that bc I thought that would be a workaround and it wasn’t. If u need anymore information pls ask away as this has been happening for awhile now and I’m desperate to get it fixed 🤷🏻‍♂️⚠️